Mac Agent installation

Before you install the Agent, ensure you have allowed access to the required URLs. For more information, see Network Connectivity Requirements.

You can install the Mac Agent using the following methods. When you Automated Device Enrollment, the Mac Agent is automatically installed.

Method	Description
Add a device	A one-click Remote Worker installer package to deploy on multiple devices
Site Installation Package	Create a one-click Remote Worker installer package to deploy on multiple devices
Manual Installation	Download the Agent from the All Devices view and run the installation wizard on each device
Monitoring Agent Push	Push a Monitoring Agent to an unmonitored device when it is discovered as part of an Network Discovery scan

After you install the Agent, you configure the Agent Settings using the All Devices view or the Agent console.

You can use the User Audit Report and the Device Inventory Report to determine when the Agent was installed on a device.

To optimize installation time and ensure Check and Automated Task consistency across devices, you can Configure default monitoring templates for installation.

If a device is not enrolled in Device Management for Apple , you must Enable Accessibility and Full Disk Access permissions for rmmagent for that device.

Automatically added Automated Tasks

To ensure continued coverage on Mac-MSP enabled accounts, N-sight RMM automatically adds the Automated Tasks associated with Mac-MSP functionality to any newly installed Agents or when upgrading an earlier Agent version to Mac Agent 3 or later.

For the full list of system automated tasks for macOS devices, see Maintenance (macOS).

If you no longer require the automatic deployment of these Automated Tasks for your account, please contact support.

Mac Agent support for Apple M1 processors

Beginning with Mac Agent v3.6.0 RC and macOS 11 Big Sur, there is native support for Macs with new Apple M1 processors. Some add-on features, like AV, will run in Rosetta 2 compatibility. We expect to have those ready in the near future, but the core Agent is ready today.

For technical reasons, the Agent is not a Universal 2 binary. If you use Migration Assistant to transfer from an Intel Mac to an Apple Silicon Mac, you must reinstall the Mac Agent to ensure the native version is used. Our installer determines the correct package to install.

Dark Mode

When installed on a Mac running Mojave or later, the Mac Agent honors the Dark Mode settings where enabled on the computer.

The enrollment dialog does not currently display in 10.15 (Catalina).