Mac Agent Installation

Before you install the Agent, ensure you have allowed access to the required URLs. For more information, see Network Connectivity Requirements.

You can install the Agent using the following methods:

Method Description
Add a Device A one-click Remote Worker installer package to deploy on multiple devices
Site Installation Package Create a one-click Remote Worker installer package to deploy on multiple devices
Manual Installation Download the Agent from the N-sight RMM Dashboard and run the installation wizard on each device
Monitoring Agent Push Push a Monitoring Agent to an unmonitored device when it is discovered as part of an Network Discovery scan

After you install the Agent, you configure the Agent Settings using the N-sight RMM Dashboard or the Agent console.

You can use the User Audit Report and the Device Inventory Report to determine when the Agent was installed on a device.

To optimize installation time and ensure Check and Automated Task consistency across devices, you can Configure default Monitoring Templates for installation.

For macOS Mojave (10.14) and later, if a device is not enrolled in Device Management for Apple, you must Enable Accessibility and Full Disk Access permissions for rmmagent for that device.

Automatically Added Automated Tasks

To consolidate Mac information, Mac Agent 3.0 migrated the core functionality of Mac-MSP to Dashboard managed Automated Tasks and the Mac-MSP infrastructure was discontinued.

To ensure continued coverage on Mac-MSP enabled accounts, the system automatically adds the Automated Tasks associated with Mac-MSP functionality to any newly installed Agents or when upgrading an earlier Agent version to Mac Agent 3 or later.

The automatically added Automated Tasks include:

  • Extended Memory Testing
  • Purge Font Caches
  • Repair Permissions on Installed Packages
  • Run Managed Patch
If you no longer require the automatic deployment of these Automated Tasks for your account, please contact support.

Mac Agent support for Apple M1 processors

Beginning with Mac Agent v3.6.0 RC and macOS 11 Big Sur, there is native support for Macs with new Apple M1 processors. Some add-on features, like AV, will run in Rosetta 2 compatibility. We expect to have those ready in the near future, but the core Agent is ready today.

For technical reasons, the Agent is not a Universal 2 binary. If you use Migration Assistant to transfer from an Intel Mac to an Apple Silicon Mac, you must reinstall the Mac Agent to ensure the native version is used. Our installer determines the correct package to install.

Dark Mode

When installed on a Mac running Mojave or later, the Mac Agent honors the Dark Mode settings where enabled on the computer.

The enrollment dialog does not currently display in 10.15 (Catalina).