Mac Agent Installation
Before you install the Agent, ensure you have allowed access to the required URLs. For more information, see Network Connectivity Requirements.
You can install the Agent three ways:
To optimize installation time and ensure Check and Automated Task consistency across devices, you can Configure default Monitoring Templates for installation.
- Site Installation Package: Create a one-click Remote Worker installer and send the package to the user to self-deploy. A Remote Worker download is also available through the Add Device option of the Graphical Dashboard.
- Manual Installation: Download the Agent from the Dashboard and run the installation wizard on each device
- Monitoring Agent Push: Push a Monitoring Agent to an unmonitored device when it is discovered as part of an Network Discovery scan
You configure the Agent Settings using the RMM Dashboard or the Agent console after installation.
To reduce the volume of notification displayed to the end-user from our software and ensure all our installed applications have the required permissions, from Mac Monitoring Agent 3.4.0 RC we utilize Apple’s Mobile Device Management (MDM) framework.
To use this functionality, you must first request an Apple Push Notification certificate and upload it to your RMM Dashboard. When the certificate association is in place, we prompt the end user to enroll in our Apple Device Management service and apply the related profile when the Agent updates to version 3.4.0 RC or later. For more information, see Apple Device Management.
Automatically Added Automated Tasks
To consolidate Mac information, Mac Agent 3.0 migrated the core functionality of Mac-MSP to Dashboard managed Automated Tasks and the Mac-MSP infrastructure was discontinued.
To ensure continued coverage on Mac-MSP enabled accounts, the system automatically adds the Automated Tasks associated with Mac-MSP functionality to any newly installed Agents or when upgrading an earlier Agent version to Mac Agent 3 or later.
The automatically added Automated Tasks include:
- Extended Memory Testing
- Purge Font Caches
- Repair Permissions on Installed Packages
- Run Managed Patch
Mac Agent support for Apple M1 processors
Beginning with Mac Agent v3.6.0 RC and macOS 11 Big Sur, there is native support for Macs with new Apple M1 processors. Some add-on features, like AV, will run in Rosetta 2 compatibility. We expect to have those ready in the near future, but the core Agent is ready today.
For technical reasons, the Agent is not a Universal 2 binary. If you use Migration Assistant to transfer from an Intel Mac to an Apple Silicon Mac, you must reinstall the RMM Agent to ensure the native version is used. Our installer determines the correct package to install.
When installed on a Mac running Mojave or later, the Mac Agent honors the Dark Mode settings where enabled on the computer.
The enrollment dialog does not current display in 10.15 (Catalina).