Enable Accessibility and Full Disk Access

For macOS 10.14 (Mojave) and later, Apple includes user data privacy controls that prevent third-party applications from unauthorized interaction with the computer.

The Mac Agent requires permissions for Accessibility and Full Disk Access for macOS 10.14 (Mojave) and later.

If a device is not enrolled in Device Management for Apple , which remotely enables these security permissions, you must manually enable the permissions for the device.

Only a user with administrator rights on the remote computer can configure these Privacy & Security settings. These security settings cannot be configured remotely.

Enable Accessibility for the Mac Agent

Work with the user who has administrator rights on the Mac running macOS 10.14 or later to complete the following steps.

  1. On the Mac device, go to System Preferences and choose Security & Privacy.
  2. Select Privacy and then Accessibility.
  3. Click the padlock in the bottom left corner to unlock and allow changes.
  4. Enter the computer’s administrative account credentials when prompted.
  5. Click the plus icon below the main window to add an application.
  6. Use Finder to navigate to the /usr/local/rmmagent/ folder.
  7. Select rmmagentd and select Open.
  8. In the main window, ensure the /usr/local/rmmagent/rmmagentd checkbox is selected.
  9. Close the Security & Privacy window.

Enable Full Disk Access for the Mac Agent

Work with the user who has administrator rights on the Mac running macOS 10.14 or later to complete the following steps.

  1. On the Mac device, go to System Preferences and choose Security & Privacy.
  2. Select Privacy and then Full Disk Access.
  3. Click the padlock in the bottom left corner to unlock and allow changes.
  4. Enter the computer’s administrative account credentials when prompted.
  5. Click the plus icon below the main window to add an application.
  6. Use Finder to navigate to the /usr/local/rmmagent/ folder.
  7. Select rmmagentd and select Open.
  8. In the main window, ensure the /usr/local/rmmagent/rmmagentd checkbox is selected.
  9. Close the Security & Privacy window.