Enable Privacy & Security settings

For macOS 10.14 (Mojave) and later, Apple provides user data privacy controls that prevent third-party applications from unauthorized interaction with the computer. For the Mac Agent to function correctly, it requires permissions for the following Privacy & Security settings:

  • Accessibility
  • Full Disk Access
  • Remote Desktop (macOS 15 and later)
  • Screen & System Audio Recording

If a device is not enrolled in Device Management for Apple , which remotely enables these system settings, you must manually enable them for the device.

Only a user with administrator rights on the remote computer can configure these system settings and these settings cannot be configured remotely.

We recommend you work with the user who has administrator rights on the Mac to complete the following steps.

Enable Privacy & Security settings

  1. Choose the Apple menu in the top-left corner of your screen and select System Settings (or System Preferences in older macOS versions).
  2. Select Privacy & Security.
  3. Select Accessibility.
  4. If the lock at the bottom left of the pane is locked, click it to make changes and then enter the administrator username and password.
  5. Click the [+] button at the bottom of the application list to add an application.
  6. Navigate to the Mac Agent folder: 
    /usr/local/rmmagent/
  7. Select rmmagentd and add it.
  8. Ensure /usr/local/rmmagent/rmmagentd is turned on.
  9. Before leaving the Privacy & Security pane, follow the same steps for Full Disk Access, Remote Desktop, and Screen & System Audio recording.

    10. For Take Control remote access to a Mac, the same Privacy & Security settings must be enabled for the N-able Take Control agent or Applet. See Configure macOS for Take Control sessions.