Windows Agent Installation

Before you install the Agent, ensure you have allowed access to the required URLs. For more information, see Network Connectivity Requirements.

Installation Options

You can install the Agent three ways:

To optimize installation time and ensure Check and Automated Task consistency across devices, you can Configure default Monitoring Templates for installation.

You configure the Agent Settings using the RMM Dashboard or the Agent console after installation.

Available Checks

The Windows Monitoring Agents runs Checks based on two frequencies. Constantly running 24x7 Checks and once-per-day Daily Safety Checks.

  • 24x7 Checks can be set to run every 5, 15, 30, 60 and 120 minutes.
  • Daily Safety Checks run on the configured hour. Prior to the release of Windows Agent 10.9.8 both servers and workstations used the same default setting, 06:00. From Windows Agent 10.9.8 the defaults were changed to 06:00 for servers and 10:00 for workstations. This change allows workstations to update their antivirus definition files and perform other tasks before running the Checks.

24x7 Checks

Server

Workstation

Daily Safety Checks (DSC)

Server

Workstation

Bandwidth Monitoring Check

Anti-Virus Update Check

+

+

Disk Space Check

+

+

Backup Check

+

+

Event Log Check

Critical Events Check

+

+

File Size Check

Drive Space Change Check

+

+

Performance Monitoring Check

+

Event Log Check

PING Check

Exchange Store Size Check

+

Script Check

Failed Login Check

+

+

SNMP Check

File Size Check

TCP Service Check

Physical Disk Health Check

+

+

Web Page Check

Script Check

Windows Service Check

+

+

SNMP Check

WSUS Check

+

Checks marked with a plus (+) are automatically added where supported (and the monitored product is installed) and a Monitoring Template is not selected.

During a manual installation these Checks may be applied by choosing Standard Checks from the Agent's Installation Template option.