Install the Site Installation Package for Windows Agent (Legacy)

Recommendation: Use the newer Add devices task to create a Site Install Package and install the Agent.

Use the Site Installation Package to create an install package for a specific client and site. When you run the installer on a device, it adds the device to the select client and site on the N-sight RMM interface.

End users can run the installer on their devices, or you can use a script to deploy it to multiple devices.

This installer is intended for non-Active Directory networks or Active Directory devices that are not always connected to the company network.

1. Create and download a Remote Worker installer package

Your user role must include the Site Installation Package permission.

  1. In the All Devices view, go to Agent > Download Agent > Download Site Installation Package.
  2. Review the package types, then select Next.
  3. Select a Client and Site.

    This dialog is Client Group aware and only lists clients assigned to the user.

  4. Select the Agent version you want to install.
  5. (Optional) Select Network uses Proxy Server and enter the Address, Port, Username, and Password.
  6. Select Next.The available installers for the Agent version display. Remote Worker installer is only available for Mac and Linux Agents.
  7. Select Download for the Remote Worker installer.
    Each package filename includes the client, site and RW for the Remote Background installer type. For example: 
    AGENT_CLIENT_SITE_V8_0_0_RW.ZIP
  8. Select Close to exit the dialog.

    If the username or password used to create the Site Installation Package changes, generate a new package using the updated credentials to avoid authentication issues.

2. Deploy the Agent

  1. Distribute the Remote Worker Site Installation Package to the target users
  2. The user saves the file on their computer
  3. The user unpacks the Agent_*_RW.zip file and double-clicks Agent_*_RW.exe to begin the installation process
  4. No further dialogs are displayed and the Agent silently installs without further end user interaction

If a Monitoring Template is selected for the device, to ensure the latest template version is always applied, it is not included in the package but downloaded directly from the All Devices view as part of the installation process.