Device management in Management Console

The Backup > Dashboard lists all devices together with usage statistics for them.

Device definition

A device (aka "backup device") is client software installed on a computer to provide backup and recovery services. This applies to the data actually located on the current computer as well as remote resources accessible through this computer (network shares, virtual machines, databases and others).

A device can be installed on several computers: the primary computer where data backup takes place and any number of other computers in the restore-only mode.

Access permissions

All types of users can view the module. Editing permissions are available to the following types of users:

  • SuperUser
  • Manager (all features except for the automatic device deployment)

The automatic device deployment feature is available only to the SuperUser accounts belonging to the customers of a certain type (reseller or end-user).

You can find a list of user types here.

Adding devices

To enable backups, you need a device. Backup Manager device types differ depending on the intended installation method.

  • Quick Installation - This method uses the Automatic Deployment feature to allow system administrators to quickly install the Backup Manager on multiple machines using a software distribution system. This installation method becomes available if a certain type of customer is selected (reseller or end-customer) and works for servers and workstations.
    We would highly recommend this method of installation for any customer in an emergency situation as it requires less input when restoring data at a later date.
  • Legacy installation - (Previously known as Manual Installation) Choose this method to install devices one at a time. You can perform the installation through a set-up wizard or through the command line in silent mode. This method of installation works for servers and workstations.

    This option can be found by selecting the Alternative Installers toggle at the top right of the window

  • Documents - This is a purpose-built data protection solution for Windows and macOS workstations and laptops only. It provides highly automated data protection of key office files (every Word doc, spreadsheet, presentation, text file, .pdf, .csv) at a price point similar to antivirus software.

    This option can be found by selecting the Alternative Installers toggle at the top right of the window

    This type of installation is unlikely to be relevant during an emergency. If you would like more information on this, see the full version of the documentation here.
  • Microsoft 365 - This service enables the protection of Microsoft 365 domains for full Exchange, OneDrive and SharePoint protection. This option lets you recover email messages, calendar items, files and contacts from Exchange, OneDrive and SharePoint data from protected accounts long after they were cleaned or lost from Microsoft databases. This type of installation is unlikely to be relevant during an emergency. If you would like more information on this, see the full version of the documentation here.

We would recommend creating and applying a backup profile in Management Console to the device once it is installed before enabling backups.

Moving Devices

You can move devices from one customer to another using the Move function on the Management Console.

  1. In Backup > Dashboard, select the device(s) to move
  2. Click More > Move on the toolbar

  3. In the Assign Backup Product window, select the new partner to assign from the dropdown

  4. Click Save
  5. If Products or Profiles are assigned to the device that is not available for the selected customer, these will be removed upon save. You will need to create them at the appropriate customer level and re-assign to the device.

Editing devices

  1. To edit an existing device, click the device name to view the device properties
  2. Navigate to the Settings tab. The following options are available to edit:
    • Assign the device to another customer
    • Change the Expiry date, or set the device to Never expire
    • Change the Product assigned to the device
    • Change the Profile assigned to the device
    • If assigned to a Recovery Testing plan, add or edit the Successful recovery report email and Failed recovery report email addresses
    • Enable or Remove Cove branding
  3. Save any changes made

Classic Device Properties:

New Device Properties:

You cannot edit device names and passwords.

Viewing statistics for devices

The most important device statistics appear right in the Devices widget. To get all details for a device, click on its name.

The Device Properties dialogue will open. Use the tab bar to switch between different views.

Regular Backup

Classic Device Properties:

New Device Properties:

Each tab within the Device Properties dialogue contains different information. The tab selection you see may differ depending on the user account type or the device type.

Tab Name (New) Tab Name (Classic) Description
Summary Overview

A general overview of the device, including:

  • Operating system
  • Data storage location
  • Recovery plan assigned (if one is assigned)
  • Data sources with their selected size, last backup date and the status of the most recent backup
  • Storage Node information

On the New Device Properties, this also includes all information that was previously contained on the Statistics tab:

  • Information about Backup Manager on the device, including but not limited to the version of the client installed, amount of storage spaces used, make and model of the device and LocalSpeedVault settings.

History History Recent backup session history showing the time the jobs started for the device, the duration, data source that was ran, action taken, backup status, number of errors, the selected size of the job, number of files scanned for the job, the processed size of the job, number of files backed up or recovered, the transferred size of all files once compressed, number of files removed after clean and any flags against the session - all of which can be filtered on
- Statistics

Information about Backup Manager on the device, including but not limited to the version of the client installed, amount of storage spaces used, make and model of the device and LocalSpeedVault settings.

On the New Device Properties, this information has been moved to the Summarytab.

Errors Errors Any errors that have occurred during the backup, gives you a breakdown of what has happened and when.
Settings Settings

Broken into several sections, this tab contains:

  • General - This section provides the main device details:
    • customer - Who device belongs to, can be changed to move the device to a different customer
    • Device name - Cannot be changed
    • Installation key - (Password) Cannot be changed
    • Creation date - Cannot be changed
    • Expires on - Can be amended to a date in the future, or set to 'no expiration' if required

      You may also see the Request Passphrase button here if the device is set up to use this instead of its own security code/encryption key

  • Backup
    • Backup product - Use the dropdown to change the Product used by the device
    • Profile - Use the dropdown to change the Profile applied to the device
  • Continuity - If the device is assigned to a Recovery Plan, this section will display the plan in use:
    • Recovery Plan - Can be one of the following:
      • Recovery Testing (Biweekly)
      • Recovery Testing (Monthly)
      • Standby Image (Hyper-V)
      • Standby Image (Azure)
      • Standby Image (ESXi)
    • Further settings are displayed dependent on the Recovery Plan and Restore Format selected

Audit Audit This tab shows you what operation was carried out against the device, when, by which user account and any additional details to the action.
- Processed Files In here you will see a breakdown of each file that was processed during the backup, how long scanning and backup took and the size of the file before and after compression
- Removed Files This tab details the file name and path of each instance of the filed that are no longer within the retention period and so have been cleaned from the storage account.
Recovery Verification Recovery Testing Verification

This tab will only be available if the device is assigned to a Recovery Plan, e.g. Recovery Testing Monthly, or Bi-weekly, or Standby Image Hyper-V, Azure or ESXi.

This tab is then split into sub-tabs for the restore format selected. You can view the screenshot, the recovery session status, time and duration as well as the System Log information.

Microsoft 365 Backup

At the top right of the Device Properties view, you will find an Action Menu, allowing you to action backup or restores for the configured data sources.

Tab Description
Overview A general overview of the device, including the services enabled for backup and the status of the most recent backup.
History Recent backup session history showing the time the jobs started for the device, the duration, service that was ran, action taken, status, number of errors and the number of accounts processed in the job.
Audit This tab shows you what operation was carried out against the device, when, by which user account and any additional details to the action.
Exchange & OneDrive In here you will see a breakdown of the Exchange and OneDrive backup selection and have the ability to add or remove backup for accounts. You will only see this tab if Exchange or OneDrive are enabled as services.
SharePoint In here you will see a breakdown of the SharePoint backup selection and have the ability to add or remove backup for sites. You will only see this tab if SharePoint is enabled as a service.
Teams In here you will see a breakdown of the Teams backup selection and have the ability to add or remove backup for Teams and Teams data. You will only see this content if Teams is enabled as a service, if not, you will be prompted to add Teams backup.
Protected Users The Protected Users tab provides a list of all backed up Exchange and OneDrive users and SharePoint sites. You can filter in here by User Type and Service.
Backup And Restore Jobs This tab details any backup or restore jobs that are currently in progress. It will provide information on the time the job was started, the service, whether it is a backup or restore, the jobs status, the number of protected users or sites being backed up or restored, any errors encountered and a progress bar. You may cancel a restore job that is in progress, but backup jobs cannot be canceled.

To get detailed statistics on the software/hardware environment the device is installed on, choose the Launch internal info page option.

Session Flags

You can find flags within the History tab of the Device Properties dialogue box.

Flag Letter Flag Name Description
A Archived The backup session has been archived
C Cleaned The backup session has been cleaned as it is outside of the retention period
L LocalStorage The backup session has not yet synchronized to the cloud storage

Deleting device(s)

Devices are removed together with all data that has been backed up for them.

The previously backed up data is permanently deleted 28 days after the device is deleted.

There is no way to restore the data after the device has been deleted from the system.

To delete one or multiple devices:

  1. Select the three vertical dots to the right of the device and click Delete device on the action menu
  2. Or

  3. Select the checkbox next to each of the devices, select More from the toolbar then Delete Device
  4. Confirm the number of devices to be deleted by typing the number in the text box
  5. Click Delete

It is also possible to delete devices individually from the Device Properties > Settings tab.

Launching devices Backup Client remotely

Any of the devices' Backup Manager's can be opened in a browser (no installation necessary). This is possible at the time the device is running on a remote computer. The Backup Manager you are connecting to should allow remote connections (the Accept remote connections setting should be on if the Backup Manager has this setting).

  1. Open a web browser and go to https://backup.management
  2. Find the device on the list
  3. Click the device name to open the Device Properties window
  4. Select Launch backup client
  5. Classic Device Properties:

    New Device Properties:

If the connection cannot be established, you can manage the device using remote commands. See remote commands for full details.

If the Launch backup client button is greyed out for a device, this means that the device is offline or the Backup Service is not running.

If the device is a laptop, it must be open and logged on in order for the backup processes to run and allow remote access through the console.