User management in Management Console

Users (or user accounts) are required for access to the Console and other Cloud services.

  • There are several user roles to choose from. They make it possible to differentiate access to data and features within a company.
  • Customers can have an unlimited number of users.

User roles

The following user roles are available:

  • SuperUser
  • Administrator
  • Manager
  • Operator
  • Supporter

Security Officer is an additional setting which can be applied to certain roles to provide additional access to generate a passphrase:

  • SuperUser
  • Administrator
  • Manager
  • Operator
Key

The following icons indicate availability:

Key Status Description
A green check icon indicating Available Available Is available for all
A yellow diamond icon containing an exclamation mark indicating limited availability Limited Availability Is available for with limitations (see Note for additional information)
A grey triangle icon containing an exclamation mark indicating read only Read Only Is available in read only mode
A red cicle icon with a horizontal white line indicating Not Available Not Available Is not available

Please see the table below for access permissions available to each of the roles.

Task SuperUser with security officer SuperUser Administrator with security officer Administrator Manager with security officer Manager Operator with security officer Operator Supporter
Adding devices A green check icon indicating Available A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A yellow diamond icon containing an exclamation mark indicating limited availability(Note) A yellow diamond icon containing an exclamation mark indicating limited availability(Note) A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available
Export of monthly device statistics A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available
Generating passphrases A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available
Launching backup devices remotely A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available
Recovering data in Backup Manager A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available
Recovering data in Recovery Console A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability(Note) A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability (Note) A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability (Note) A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability (Note) A red cicle icon with a horizontal white line indicating Not Available
Recovery Testing A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability (Note) A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability (Note) A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
StandBy Image A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability (Note) A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability (Note) A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Recovery Locations A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Managing backup profiles A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A red cicle icon with a horizontal white line indicating Not Available
Managing contact notes A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Managing contacts A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Managing customers A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Managing devices A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Managing Microsoft 365 domains A green check icon indicating Available A yellow diamond icon containing an exclamation mark indicating limited availability(Note) A yellow diamond icon containing an exclamation mark indicating limited availability(Note) A grey triangle icon containing an exclamation mark indicating read only A yellow diamond icon containing an exclamation mark indicating limited availability(Note) A grey triangle icon containing an exclamation mark indicating read only A yellow diamond icon containing an exclamation mark indicating limited availability(Note) A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Managing retention policies A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A red cicle icon with a horizontal white line indicating Not Available
Managing security officers A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available
Managing users A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Managing API users A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only A grey triangle icon containing an exclamation mark indicating read only
Managing notifications A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available A red cicle icon with a horizontal white line indicating Not Available
Managing views A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available
Sending remote commands to devices A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A green check icon indicating Available A red cicle icon with a horizontal white line indicating Not Available

Adding users

You can add new users for your own company and for your customers. Here are steps to follow:

  1. In the vertical menu, click Users
  2. Click Add user

  3. Fill out the fields as fully as you can

  4. Ensure you select Security Officer as this user role grants permission to request a passphrase
  5. Click Save to apply the changes

The owner of the new user account will get an email notification with a password setup link.

Adding API users

API users can access Cove's API but are restricted from logging into the Cove console.

You can add API users for your own company and for your customers. Here are the steps to follow:

  1. In the vertical menu, click Users and then click API users. Click Add API user

    You can navigate to the standard users dashboard by clicking User Management in the vertical menu.

  1. Enter the fields in Add API User window

  1. Ensure you select Security Officer as this user role grants permission to request a passphrase

  2. Click Save and continue and copy the token in the Copy token window through Copy token to clipboard

  1. Click Download token to download the token

  2. Click Copy and close to add the API user

This token is only visible once, so please save it securely. If you miss this step, you will need to delete the user and create a new one.

Editing users

You can change any of the settings configured for a user except for the log-in name. Here is how to:

  1. Click the three dots under Actions next to the name of the user that you want to edit and click Edit user

  2. Edit the settings as required and click Save to apply. You can click the icon next to the Customer, Email, and Name to copy to clipboard

  3. Under Additional settings, API access can be enabled and disabled for users through the edit user functionality.

Editing API users

  1. Click the three dots under Actions next to the name of the user that you want to edit and click Edit user

  2. Edit the data as required and click Save changes to apply. You can click the icon next to the Customer and Login name to copy to clipboard

Removing users

Here is how to remove a user from the system:

  1. Click the three dots under Actions next to the name of the user that you want to delete and click Delete user

  2. Click Delete to delete a specific user, else click Cancel

After a user is removed, it will not be possible to access the Console with the deleted user account. All people logged in under that account will be logged out within the next 15 minutes.

Removing API users

  1. Click the three dots under Actions next to the name of the user that you want to delete and click Delete user

  1. Click Delete to delete a specific API user, else click Cancel

After an API user is removed, it is not possible to access Cove APIs with this user.

Managing security officers

The first SuperUser who logs in to the Console is immediately flagged as a security officer. Only security officers can manage other security officers including themselves.

To add a user with the security officer permissions, do the following:

  1. Log in to the Management Console as a user with security officer permissions
  2. Navigate to the User Management module
  3. Click Add user
  4. Set the user role to SuperUser, Administrator, Manager or Operator

  5. Select the Security officer checkbox
  6. Click Add

You can also grant or remove security officer permissions to existing SuperUsers if necessary (see Edit user dialogue).

Each customer of the reseller or end-customer level must have at least 1 security officer. You cannot delete the last security officer.

Single Sign-On

Users log into the Management Console through a Single Sign-On service.

Our N-able Login service is a convenient way for you to access our SSO products (including Take Control, MSP Manager and N-sight) with a single set of login credentials.

Please be aware that any changes to your SSO credentials, including username and password updates, will apply to all of our SSO supporting products and the N-ableMe.

Please visit N-able Login in Management Console for further information.