Configure creating and delivering tickets by communicating through an API

Complete the following procedures to configure creating and delivering tickets by using an API to communicate between N-able N-central and your PSA solution:

1. Configure Custom PSA API Integration settings.
2. Choose Customers for Custom PSA Integration.
3. Configure Custom PSA Ticketing Recipient.
4. Debug Logging.

We have also provided some examples of the following API REST requests:

• API Calls and Communications for a Create action ticket (including corresponding JSON descriptions)
• API Calls and Communications for an UPDATE action ticket
• API Calls and Communications for a RESOLVE action ticket
• API Calls and Communications for a REOPEN action ticket

In addition to these examples, we have provided the procedure to configure ServiceNow integration with N-able N-central to create and deliver tickets by using the Custom API feature in N-able N-central.