Configure ServiceNow integration for N-able N-central Custom PSA API

The following describes how to configure ServiceNow integration with N-able N-central to create and deliver tickets by using the Custom API feature in N-able N-central.

  1. Log into ServiceNow.
  2. From the left menu, navigate to System Web Services > Scripted Web Services > Scripted REST APIs.
  3. Click New to create a new scripted REST API.

  4. Choose a Name and API ID (which will be used in the API path later) that suits you and Submit the form.

  5. There are three tabs on the bottom of the page. Click Resources.
  6. Click New

    1. Enter a Name for the resource.
    2. Enter POST as the HTTP Method.
    3. Enter the relative Resource path.

      Specify the endpoint to where N-able N-central will send ticket requests (for example /ticketRequests). Add this to the endpoint URL in the relative Resource path.

    4. In the Script textbox field, copy a paste an example of an existing script, or create and enter your own.
    5. Submit the form.
  7. You can now configure the N-able N-central server.