Example of Custom PSA API calls and communications for an UPDATE action ticket

On this page you will find some examples of the UPDATE API REST requests and responses between N-able N-central and your PSA application.

Request example

{

"action": "UPDATE",
"title": "Alert: CPU on DESKTOP-H9NDP81 is Failed",
"details": "Test Ticket Test Note\n\nDate: W....",
"ncentralTicketId": "63729690",
"psaTicketNumber": "12a54604dbdd270079b2a9a5ca9619ab",
"customTags": {
"urgency": "High",
"impact": "High",
"subcategory": "CPU",
"category": "Hardware" }

}

Response example

{

"externalTicketId": "12a54604dbdd270079b2a9a5ca9619ab",
"ticketUrl": "https://ven02310.yourPSAapplication.com/incident.do?sys_id=12a54604....9619ab" }