Example of Custom PSA API calls and communications for a REOPEN action ticket

On this page you will find some examples of the REOPEN API REST requests and responses between N-able N-central and your PSA application.

Request example

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{
                "action": "REOPEN",
                "title": "Alert: CPU on DESKTOP-H9NDP81 is Failed",
                "details": "Customer: Customer 1 under N-able > Site 1 in Cust....",
                "ncentralTicketId": "63729690",
                "psaTicketNumber": "12a54604dbdd270079b2a9a5ca9619ab",
                "customTags": {
                "urgency": "High",
                "impact": "High",
                "subcategory": "CPU",
                "category": "Hardware" 
}

Response example

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{
                "externalTicketId": "12a54604dbdd270079b2a9a5ca9619ab",
                "ticketUrl": "https://ven02310.yourPSAapplication.com/incident.do?sys_id=12a54604....9619ab"
}