For the Agent Key account, you can edit the username (email address) and Client Group, but you cannot edit the role.
- To edit a user, you must be signed into N-sight RMM using an Agent Key, a Superuser role, or a user with the User Accounts permission enabled.
Edit an N-sight RMM user account
- On the N-sight RMM Dashboard, go to Settings > Users > User Accounts
- You can edit the following options:
Choice Action Edit username (email address) For the user, click in the Edit Username field to enter a new active and valid email address that has never been used for an N-able product
The new username is not active until the user verifies it. Until it is verified, the new email address remains in the Edit Username field and the user can log in with their existing username.
We recommend you Force password reset for the user account after you change the username.
Edit Role For the user, click in the Role column to use the drop-down menu to select a new role. If you need to add a new role, select Manage Roles... to open the Roles and permissions dialog.
You cannot change the user Role for the Agent Key account.
Edit Client Group
The User Accounts dialog includes a column to indicate if a client group has restricted feature policy access. To open the User Accounts dialog, on the N-sight RMM Dashboard go to Settings > Users > User Accounts.
To ensure a Client user only has access to their own data in N-sight RMM, we recommend you log in with the Client level login to ensure only that specific customer's devices are visible.
Asset Tracking and Reports, except the User Audit report, are client group aware. This means users only see assets and reports specific to their assigned Clients. For example, when a user selects All Clients from a report drop-down, only reports for their client group are returned.
Since the Client Group drop-down is accessible to Superuser level logins, Agent Key (if Dashboard access is enabled), or a roles with the required Users permissions configured, those users can change the Client Group associated with their own account.
- Click Save and enter the password you used to sign into N-sight RMM to confirm the changes and send a verification email to the user