Edit users

Edit a user account to change the username (email address), user Role, or assigned Client Group.

For the Agent Key account, you can change the username and Client Group, but you cannot change the role.

Prerequisites

To edit a user, you must be signed in to N-sight RMM using one of the following:

  • An Agent Key
  • A Superuser role
  • A user with the User Accounts permission enabled

Edit an N-sight RMM user account

  1. In the All Devices view, go to Settings > Users > User Accounts
  2. Edit the required settings:

    Edit username (email address)

    1. Select the Edit Username field for the user.
    2. Enter a new active and valid email address that has not been used for an N-able product.

      The new username is not active until the user verifies it. Until verification is complete, the user can continue to sign in with the existing username.

      We recommend forcing a password reset after changing the username.

    Edit role

    1. Select the Role column for the user.
    2. Choose a new role from the drop-down menu.
    3. (Optional) To create a new role, select Manage Roles. For more details, see Add a new role.

      4. You cannot change the role for the Agent Key account.

    Edit client group

    1. Select the Client Group column for the user.
    2. Choose a client group from the drop-down menu.
    3. (Optional) To create a new client group, select Manage Groups. For more details, see Add a client group.

      The User Accounts dialog indicates when a client group has restricted feature access. To open the User Accounts dialog, go to Settings > Users > User Accounts on the All Devices view.

      To ensure a client user can only access their own data, sign in using a client-level login and verify that only the appropriate devices are visible.

      Asset Tracking and most reports are client group aware. Users only see data for their own assigned Clients. When users select All Clients in reports, only reports for their client group is returned.

      Superusers, Agent Key users (with dashboard access), and users with appropriate permissions can change their own client group.

      • The API Key is linked to the Agent Key user, including their permissions and assigned client groups.
      • If the Agent Key user belongs to a client group with no clients or only a subset of clients, API calls using that key return data only for clients in that group.
      • If you need to restrict the Agent Key user’s access to client information in revoke the Agent Key.
  3. Select Save and review the changes, then select OK to confirm and send a verification email to the user.