Configure the offline alert settings

To ensure a device is reported as offline when it undergoes a managed or scheduled shutdown, configure offline mode using the Dashboard.

A device is classed as offline if it has undergone a graceful shutdown (either managed or scheduled) or where placed Offline via the Agent console on the selected machine.

Offline Devices are displayed in the Dashboard with a grayed out Last Response time. When a device is reported as offline, a status notification Alert is not generated.

device_offline

Offline mode is enabled by default, although you can change that default using the Dashboard or the Agent itself for Windows devices.

When Offline mode is disabled and a server is non-responsive, the server is reported as Overdue on the Dashboard with the relevant Alerts generated for servers (where configured). If a server is flagged as Overdue, you cannot set it to Offline mode. For more information, see Overdue Devices.

Do not enable Automatically put the <device type> in offline mode if it is shutdown gracefully for a device that is constantly running and any shutdowns may be indicative of a problem.

To configure offline mode using the Dashboard:

  1. Right-click the device in the North-pane Servers, Workstations or Mixed tab (or from the Server or Workstation drop-down)
  2. Select Edit <device type> to select either server or workstation
  3. Go to General Settings
  4. Enable (or disable) Automatically put the <device type> in offline mode if it is shutdown gracefully
  5. Set Maximum duration for offline mode in minutes (server only, optional)
  6. Click OK to save and apply

Maximum duration for Offline mode (Windows and Linux Servers only)

When a device is reported as Offline, it stays in that state on the N-sight RMM Dashboard until the next time data is received.

However, there may be instances when a device undergoes a scheduled or managed shutdown but does not come back online. For example, when a device performs a reboot as part of a maintenance event and fails to restart). You can set a Maximum duration for offline mode in minutes for servers. When a server is reported offline for longer than the threshold period, it is declared overdue and an Alert is sent (depending on the configured Alerting behavior).

Maximum duration offline mode is only available when the Automatically put the server in offline mode if it is shutdown gracefully option is enabled. A minimum of 1.5 Agent cycles before reporting as overdue is enforced.

Maintenance Mode

Outside of the offline mode for a device, there may be times when you want to temporarily suspend the generation of all Device notifications. To do this, you can use maintenance mode. Maintenance mode is applicable at the Client, Site or Device level. For more information, see Maintenance Mode.

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