Maintenance Mode

The Remote Management tool provides continuous monitoring. However, you may want to suppress alert generation for a device or selected devices for specific reasons. For example, during maintenance, such as the installation of replacement hardware, that would otherwise generate many failure notifications where this work impacts on a number of the monitored indicators.

You can use Maintenance Mode to create a maintenance window for individual or multiple Windows, Linux or Mac devices to suppress failure notifications.

Maintenance Mode is available at the Client, Site and Device levels with the option to manually control the maintenance window or create a schedule for future start and stop times along with its repetition frequency.

Whilst in Maintenance Mode, the Agent continues to communicate with the Dashboard updating checks to reflect state changes, for example where a previously failed Check now passes. Any Check failures during the maintenance window are indicated on the Dashboard and Outages tab under the maintenance icon maintenance_icon  - rather than a red exclamation box - with the associated Alert and / or PSA ticket suppressed.

maintenance_dashboard

There are also Maintenance Mode - Status Indicators on the Dashboard to identify devices in Maintenance Mode.

maintenance_accordion maintenance_column

Controlled through the Dashboard, any Maintenance Mode selections are recorded in the User Audit Report. Including start and end times, and the user who performed the action.

Patch Failure Alerts do not adhere to the maintenance windows created using Maintenance Mode. The Patch Failure notification is generated regardless of the Maintenance Mode being set on a device.

Maintenance Mode does not affect the Dashboard Check clearing functionality.

What do you want to do?