Remote sessions via Ecoverse views

By using the Remote Access (Take Control) feature, you can ensure a smooth and efficient troubleshooting process, enhancing customer satisfaction without disrupting their workflow.

Start a Remote Access session from the Assets view Actions menu

  1. Navigate to the Assets view.
  2. (Optional) Select a custom view or apply a custom filter.
  3. Locate the target asset, and select the Actions menu.
  4. Choose Remote Access.
  5. Take Control opens and connects to the target asset.

Start a Remote Access session from the Asset details overlay

  1. Navigate to the Assets view.
  2. (Optional) Select a custom view or apply a custom filter.
  3. Locate the target asset, and select the row (not a link in the row).
  4. The Asset details overlay opens from the right.
  5. Select the Actions menu.
  6. Choose Remote Access.
  7. Take Control opens and connects to the target asset.

Start a remote access session from the Assets at risk view

  1. Navigate to the Vulnerability Management view.
  2. Choose the By Vulnerability tab.
  3. (Optional) Select a custom view or apply a custom filter.
  4. Locate the vulnerability and select the Assets at risk entry.

  5. The Assets at risk view is opened.

  6. Select the Actions menu for the target asset.
  7. Choose Remote Access.
  8. Take Control launches and connects you to the asset.

Related articles