Remote Control Quick Start Guide

This guide provides an overview of the steps needed to begin using Remote Control in N-able N-central. Follow the steps to get up and running quickly and easily.

This is not an all-inclusive guide to using Remote Control and does not cover all its features and capabilities. For full information on the product, please see the complete N-central documentation.

Pre-Download

Prepare the following before downloading and installing Remote Control.

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• Review the different remote control technologies and their requirements. See Remote Control.

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  Review supported operating systems to check which OS supports which remote control technology. See Supported operating systems for remote control.

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  Provide access to the necessary ports and domains. See Remote Control technologies and requirements.

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• Availability of remote control connections will vary depending on the operating systems of both the client and target devices.

Setting Up & Configuration

Download and configure Remote Control.

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• Download the remote control client. See Connect to a remote device.

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  Configure the device to receive a remote control connection. See Configure Remote Control settings.

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• Install and customize the Connect2Help tray tool. See Connect2Help tray tool.

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Connecting to Remote Device

Get connected to a device remotely. See Connect to a remote device for more information.

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• Lock Remote Control settings

• Configure Remote Control defaults

• Establish Remote Control settings