Remote Control settings

The Remote Control Settings tab enables you to select properties and settings that control how remote control connections are established with managed devices.

To access Remote Control settings:

  1. Click All Devices.

  2. Click the device name.

  3. Click Remote Control Settings tab.

General

Allow Remote Control Allows remote connections.
Connection Type Technology used for the connection.
Time Out in Minutes Time allocated to establish a connection. If a connection is not established within this period, the request is terminated.
Install Take Control Installs or uninstalls Take Control on the device.

Custom

Target Port Connection port on the target device.
Application to Run Path and file name of the custom application.
Command Line Parameters Additional parameters: Click Add to insert an IP Address or Port number.
Connect Using Select the agent or other local means of connecting remotely to the device.

Remote Desktop

Target Port Select a port on the target device.
Application to Run Complete path and file name of the Remote Desktop application that you want to use to establish a connection.
Connect Using Select the agent or other local means of connecting remotely to the device.
Launch in Fullscreen

Toggles fullscreen on and off.

If this option is unchecked, the next session of Remote Control will open in the same size that the window was left in from the previous session, be it a specific size or a maximized window. If this option is checked, the next session launched will always be forced into fullscreen maximized on start, regardless of how the user left the window when they existed the previous session.

Enable Multi-Monitor Support Enables or disables the use of multiple monitors when a Remote Desktop (RDP) session is initiated.
Share Local Clipboard Enables or disables the person initiating the Remote Desktop (RDP) session to share their clipboard.

SSH

SSH Version SSH Version based on the version of SSH that customer networks require: V1 or V2. Most servers and clients support SSH-2.
Target Port Connection port on the target device.
SSH Username User name used to authenticate with the target device when establishing an SSH connection.
Application to Run Path and file name of the SSH application to use for a connection.
Connect Using Select the agent or other local means of connecting remotely to the device.

Take Control

CONFIGURATION DETAILS
Monitor Only Runs the connection in display-only mode. No interaction with the user's desktop is permitted.
Request User Permission Prompts the user to allow a connection.
Permission Request Text Text you want to display in the prompt on the user's desktop when requesting permission to establish a connection.
Display request for Time in seconds that the permission request prompt is displayed on the user's desktop. If the user does not respond within the configured time limit, the request prompt drops. The minimum is three seconds; the maximum is 600 seconds.
Indicate to the end user when machine is being remotely controlled Displays a pop-up to indicate to the end user that their machine is presently under remote control.
After request times out, allow remote control Permits connections to be established if no response to the permission request is received within the configured time limit. If unselected, and no response is received, connections will not be permitted.
Lock device when the remote session ends After the session ends, the target machine locks to display a login prompt.
Authentication Method Select the type of authentication required to connect.
Password Password for Password authentication.
Connect Using A non-configurable option, always set to Local Agent.
Disconnect sessions if idle more than Sets the time in minutes after which an idle Take Control session is to be disconnected.
PERFORMANCE SETTINGS
Optimize desktop settings when in session

Removes the desktop background, disable themes and other graphics for better performance and lower bandwidth utilization.

This behavior will be visible to the user on the target machine.

Video Hardware Acceleration while on session

Disables advanced display options to achieve the best performance in capturing the image. Use this option for troubleshooting as it can lead to issues with some older drivers.

N-able recommends that you use Auto Detect which lets the software choose the best performance based on the detected video card.

Limit Image Capture Reduces the screen capture rate based on system resource utilization.
Attempt peer to peer connection first

Attempts to make a P2P UDP connection to the device.

In a situation where UDP is not allowed (for example, because of firewall permissions), this setting can add up to three (3) seconds to your connection time.

Telnet

Target Port Port number used to connect to the device.
Application to Run Path and file name of the Telnet application that you want to use to establish a remote control connection.
Connect Using Select the agent or other local means of connecting remotely to the device.

Web Page

Protocol

Protocol to be used to establish a connection as either HTTP or HTTPS.

HTTPS provides secure connections while HTTP is the standard protocol used for web page connections.
Destination Address Discovered address of the device to be used when establishing a web page connection.
Target Port Port number to use to connect to the device.
Destination Page

Path and filename of the web page to which the connection will be established.

The path can be relative or absolute.
Target URL Define the URL to go to for Web Remote Control.
Connect Using Select the agent or other local means of connecting remotely to the device.