Lock Remote Control settings

 

Lock remote control settings to prevent users or technicians from changing how they connect to a device.

Locking is hierarchical. When a higher‑level account locks a setting, a lower‑level account cannot unlock it. For example, a Default Administrator can unlock a setting locked by a Customer Admin. A Customer Admin cannot unlock a setting locked by a Default Administrator.

To lock remote control settings:

1. Select Views > All Devices.
2. Select the device name, for which you want to lock remote control settings for. The Device details page opens.
3. Select Remote Control Settings.

4. In each sub‑tab, find the setting you want to lock and select the Open lock icon.

   • The icon changes to a Closed lock, indicating the setting is locked and can't be changed.

5. Select Save.

Users with lower privileges than the administrator who applied the setting can't modify or unlock it.