About the Connect2Help tray tool

Connect2Help gives end users quick access to common support actions directly from the system tray on managed devices. It can display device, user and agent information, launch support resources, open web portals, and run predefined system commands. You can also brand the tray tool and customize the menu options to match how your organization provides support.

To use Connect2Help, use the configuration tool to customise the tray menu, branding, and installer settings before deploying it to managed devices.

Follow these steps to set up and deploy Connect2Help:

1. Download and install the Connect2Help configuration tool.

2. Create and convert tray icons for branding.

3. Configure the Connect2Help tray tool.

4. Deploy Connect2Help:

   • Deploy manually.

   • Deploy using rules.

To resolve issues with Connect2Help, see Troubleshoot Connect2Help software push.