Create and convert tray icons for branding
Use custom icons to brand the Connect2Help system tray on managed devices. You must create three icons to represent the supported agent states.
Create the icon files
Create three separate image files using your preferred graphics editor. Save each image in .png format at approximately 150 × 150 pixels. These icons are scaled down to around 20 × 20 pixels when displayed in the system tray.
The three icons represent the following states:
| State | Description |
|---|---|
| Agent active |
Normal operating state of the tool and agent, indicating no issues with the system elements monitored by Connect2Help. Typically represented by the color green or a check mark. |
| Agent status check failed |
Displayed when the N-central agent service fails to start. Commonly represented by the color red or an X. |
| Agent status check unknown |
Displayed when the N-central agent is uninstalled or unresponsive. Commonly represented using a neutral color or a question mark. |
Convert .png icons to .ico format
To use the images as system tray icons, convert each .png file to a Windows-compatible .ico file.
You can use an image editing tool that supports .ico, or a third-party conversion tool such as convertico.com.
The following steps describe how to convert icons using an online conversion tool.
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Open the online conversion tool in a web browser.
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Select a .png image file from your computer.
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Upload the file and start the conversion process.
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Download the converted .ico file when the conversion completes.
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Repeat these steps for each icon you want to convert.
After conversion, the .ico files are ready for use when configuring Connect2Help.