Download and install the Connect2Help configuration tool

Download the Connect2Help Configuration Tool from N-ableMe and install it locally. Use the tool to customize the Connect2Help installation package. Connect2Help downloads are only available when logged in to N-ableMe.

  1. Log in to N-ableMe: N-ableMe
  2. Go to the Connect2Help software download page: Connect2Helpdownloads.
  3. Click on the release title of the latest version of Connect2Help.
  4. Under Mirror 1, click the download link (.MSI file) to download the Connect2Help Configuration Tool to a folder on your computer.
  5. Run the installer (.MSI file) to start the Connect2Help Configuration Tool Setup Wizard.

    6. The device automatically reboots to complete the Connect2Help installation process. To prevent the automatic restart, simply enter the norestart command when running the executable from the command line. For example: Connect2Help Configuration Tool.msi /i /qn /norestart

After installation, launch the Configuration Tool to begin configuring your Connect2Help installation package. For configuration steps, see the procedure overview.