Mail Template Substitution Strings - Alerts

The following tables list the Mail Template substitution strings available for:

Agent Problem Alert / Recovery Alert Mail

Variable Substitution String Supported in From address? Supported in Subject line? Supported in Body? Note Example
Autotask Ticket <Autotask> No No Yes Autotask XML content See below
Client Name #CLIENT# Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals
Device Name #DEVICE# Yes Yes Yes Dashboard Device name SERVER101
Site Name #SITE# Yes Yes Yes Dashboard Site name Head Office
Problem #ERRMSG# No No Yes Cause of the failure Unable to create XML file

Server Error Alert / Recovery Alert Mail

Variable Substitution String Supported in From address? Supported in Subject line? Supported in Body? Note Example
Client Name #CLIENT# Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals
Site Name #SITE# Yes Yes Yes Dashboard Device name SERVER101
Device Name #DEVICE# Yes Yes Yes Dashboard Site name Head Office
Test Name #TESTNAME# No Yes Yes Check name Disk Space Check - drive C:
Test Description #TESTDESC# No No Yes Check descriptive name Disk Space Check - drive C:
Test Result(s) #OUTPUT# No No Yes Check result information Total: 126.90GB, Free: 1.02GB
Error #ERRDETAIL# No No Yes Additional result information (where available) Status can not be determined
Autotask Ticket <Autotask> No No Yes Autotask XML content See below

Restart Service Mail

Variable Substitution String Supported in From address? Supported in Subject line? Supported in Body? Note Example
Client Name #CLIENT# Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals
Site Name #SITE# Yes Yes Yes Dashboard Device name SERVER101
Device Name #DEVICE# Yes Yes Yes Dashboard Site name Head Office
Test Name #TESTNAME# No Yes Yes Check name Windows Service Check - Print Spooler
Test Result(s) #OUTPUT# No No Yes Check result information There have been 5 consecutive restarts.
Autotask Ticket <Autotask> No No Yes Autotask XML content See below

Data Overdue Alert / Data Received Alert Mail

Variable Substitution String Supported in From address? Supported in Subject line? Supported in Body? Note Example
Client Name #CLIENT# Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals
Site Name #SITE# Yes Yes Yes Dashboard Site Name Head Office
Device Name #DEVICE# Yes Yes Yes Dashboard Device Name SERVER101
Data Overdue Cross Check Status — Data Overdue Alert only #DATA_OVERDUE_CROSS_CHECK_STATUS# No No Yes Status of the Data Overdue Cross Check Inactive
Autotask Ticket <Autotask> No No Yes Autotask XML content See below

Workstation Error Alert / Recovery Alert Mail

Variable Substitution String Supported in From address? Supported in Subject line? Supported in Body? Note Example
Client Name #CLIENT# Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals
Site Name #SITE# Yes Yes Yes Dashboard Site Name Head Office
Device Name #DEVICE# Yes Yes Yes Dashboard Device Name SERVER101
Test Result(s) #CONTENT# No No Yes Check results. Contains results for all Checks that failed in the same cycle.   Backup Check - Backup & Recovery
Backup status can not be determined
Drive Space Change Check - drive C:
Total: 40.00GB, Free: 22.39GB, Change: 25%
Drive Space Change Check - drive D:
Total: 20.08GB, Free: 9.45GB, Change: 11%
Autotask Ticket <Autotask>** No No Yes Autotask XML content See below

Network Device Error Alert / Recovery Alert Mail

Variable Substitution String Supported in From address? Supported in Subject line? Supported in Body? Note Example
Account Name #ACCOUNT# Yes Yes Yes Dashboard Name My MSP Dashboard
Client Name #CLIENT# Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals
Site Name #SITE# Yes Yes Yes Dashboard Site Name Head Office
Device Name #DEVICE# Yes Yes Yes Dashboard Device Name SNMP_Switch
Test Result(s) #CONTENT# No No Yes Output from all Checks Interface Check - Slot: 0 Port: 2 Gigabit - Level, Slot: 0 Port: 4 Gigabit - Level, Slot: 0 Port: 5 Gigabit - Level, Slot: 0 Port: 6 Gigabit - Level, Slot: 0 Port: 7 Gigabit - Level, Slot: 0 Port: 8 Gigabit - Level SNMP Check - System Name - 9b2c86b7-d09c-4e69-a492-012094f91f06.sysName SNMP Check - Device - sysUpTime - a77a703f-42dd-4ca2-a9db-e7cb0d8b048b.sysUpTime

Patch Management Failed Install Mail

Variable Substitution String Supported in From address? Supported in Subject line? Supported in Body? Note Example
Account Name #ACCOUNT# Yes Yes Yes Dashboard name My MSP Dashboard
Client Name #CLIENT# Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals
Site Name #SITE# Yes Yes Yes Dashboard Site name Head Office
Device Name #DEVICE# Yes Yes Yes Dashboard Device name SERVER101
Problem #ERRMSG# No No Yes Information on the failed patch Security Update for Windows.
The process cannot access the file because it is being used by another process (32)

Autotask Ticket (Legacy)

The Autotask Ticket email alert Ticket is not required where PSA Integration is enabled for your Dashboard. The PSA integration uses the Autotask API rather than email to generate Tickets in its system.

<Autotask>
          <ID name="Your Autotask(tm) ID goes here"/>
          <PW name="Your Autotask(tm) Password goes here"/>
          <Customer name="#CLIENT#"/>
          <SubIssue name=""/>
</Autotask>

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