Documents Backup Installation

To offer an enhanced solution, standalone Cove Data Protection (Cove) replaced Backup and Recovery. Where Backup and Recovery has been enabled and continues to be so for devices, the options presented here are still available.

If Backup and Recovery options are not present in your N-sight RMM, you need to use Cove.

To start a 30-day free trial of Cove, click the app switcher in the Product Bar, and select Cove Data Protection (Cove).

Backup & Recovery Documents Backup is supported by the Windows Agent and the Mac Agent starting with version 3.1.1.

Backup & Recovery Documents is queued for any devices running an earlier version of the Agent. During this period Backup & Recovery will appear as Pending in the Dashboard.

macOS 10.14 (Mojave) and later
Apple introduced a new privacy setting in macOS 10.14 (Mojave) to control third-party access to protected private data. To allow Backup & Recovery Documents to interact with and backup this data, once deployed you must add Full Disk Access permissions to the Backup Manager. When you have Device Management for Apple enabled and enrolled on the device, Full Disk Access is already approved for our software.

Enable Backup & Recovery

Individual Device

  1. Right-click the workstation or laptop in the North-pane of the dashboard (or from the Workstation drop-down)
  2. Select Edit Workstation > Backup & Recovery
  3. Either;
    • change Setting: to On or Use Policy Settings (On) to use the parent entity settings

    • select Turn on Documents

  4. Click OK to save and apply

Multiple Devices

  1. Go to Settings > Backup & Recovery > Settings
  2. Select Workstations in the left pane and then either;
    • select Turn on Documents
    • change Setting: to On and select Documents
  3. Expand Workstations to select the target Clients or Sites. For each target level, either;
    • change Setting: to On and select Documents (or Use Parent where Documents is enabled for the parent entity)
    • select Turn on Documents
  4. OK to save and apply

By default, devices inherit the policy at for their parent Site, which will in turn inherit from it's parent Client, which will in turn inherit policies set for the Device type (servers and workstations).

Windows Devices
These Global Policy setting are not applied to workstations already running Backup & Recovery in Professional mode.

To switch from Professional to Documents, you must uninstall Backup & Recovery from each device then reinstall in Documents mode.

This is covered in the section Switching between Documents and Professional.

What do you want to do?