macOS: Full Disk Access

To offer an enhanced solution, standalone Cove Data Protection (Cove) replaced Backup & Recovery. Where Backup & Recovery has been enabled and continues to be so for devices, the options presented here are still available.

If Backup & Recovery options are not present in your N-sight RMM, you need to use Cove.

To start a 30-day free trial of Cove, click the app switcher in the Product bar, and select Cove Data Protection (Cove).

With the release of macOS 10.14 (Mojave), Apple introduced new privacy controls to prevent third-party applications from interacting with your private data without authorization.

The privacy controls’ default setting is to block, and where an application requires access to protected private data (for example Backup Manager when backing up the computer) it must first be granted Full Disk Access.

Data classed as protected by Apple includes Mail, Messages, Safari, Home and Time Machine backups.

To enable Full Disk Access for Backup Manager:

  1. Go to System Preferences and choose Security & Privacy
  2. Select Privacy then Full Disk Access
  3. Click on the padlock in the bottom left corner to unlock and allow changes
  4. Enter the computer’s administrative account credentials when prompted
  5. Click the plus icon below the main window to add an application
  6. Use Finder to navigate to the Applications folder and select Backup Manager
  7. Click Open
  8. Ensure the Backup Manager box is ticked in the main window
  9. Close the Security & Privacy window

For Mac Agent 3.4.0 and later, if a device is enrolled in Device Management for Apple , end user notifications are reduced and all our installed applications have the required permissions. For example, a device enrolled in Device Management for Apple has Accessibility permissions enabled.