macOS: Full Disk Access

With the release of macOS 10.14 (Mojave), Apple introduced new privacy controls to prevent third-party applications from interacting with your private data without authorization.

The privacy controls’ default setting is to block, and where an application requires access to protected private data (for example Backup Manager when backing up the computer) it must first be granted Full Disk Access.

Data classed as protected by Apple includes Mail, Messages, Safari, Home and Time Machine backups.

To enable Full Disk Access for Backup Manager:

  1. Go to System Preferences and choose Security & Privacy
  2. Select Privacy then Full Disk Access
  3. Click on the padlock in the bottom left corner to unlock and allow changes
  4. Enter the computer’s administrative account credentials when prompted
  5. Click the plus icon below the main window to add an application
  6. Use Finder to navigate to the Applications folder and select Backup Manager
  7. Click Open
  8. Ensure the Backup Manager box is ticked in the main window
  9. Close the Security & Privacy window

To reduce the volume of notification displayed to the end-user from our software and ensure all our installed applications have the required permissions, from Mac Monitoring Agent 3.4.0 RC we utilize Apple’s Mobile Device Management (MDM) framework.

To use this functionality, you must first request an Apple Push Notification certificate and upload this to your Dashboard. Once the certificate association is in place, we will prompt the end-user to enroll in our Mac Device Management service and apply the related profile when the Agent updates to version 3.4.0 RC or later.

Visit theApple Device Management section for further information.