About the N-able N-central integration with Autotask

Autotask is a full-featured Professional Services Automation (PSA) platform, which centralizes and automates a wide range of IT business functions including time tracking & billing, contract management, reporting & dashboards. Our N-central Autotask integration enables you to:

  • Map customers between both systems.

  • Share asset information for ticket creation.

  • Configure automatic ticket creation.

  • Bundle accounts in Autotask for billing.

  • Open Autotask tickets directly from your N-central dashboard.

Autotask API

N-central integrates with Autotask through Autotask's Web Services API.

While Autotask plans to replace its SOAP API with the REST API, an official end-of-life date for the SOAP API has not yet been announced. In anticipation of Autotask's move to a REST API, our Autotask integration supports the coexistence of both SOAP and REST APIs. This offers you the flexibility to maintain your current SOAP configuration while gradually migrating to REST. Our REST API integration can be previewed in N-central 2025.2.1.

The change to the Autotask integration from SOAP to REST API is designed to be seamless, requiring no alterations to your existing integration or changes to the API User account.

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