Map an N-able N-central customer to Autotask accounts
Map N-able N-central customers to Autotask accounts to generate tickets using Autotask Contact and Contract.
Map an N-central Customer to Autotask
- Log into N-central.
- Go to Administration > PSA Integration > Customer Mapping.
- Click Synchronize Now to retrieve the latest information from Autotask.
- For each N-able N-central Customer, select a corresponding Autotask Account Name .
In the Autotask Account Name pull-down menu, click More choices to display additional account names from longer lists.
- Select the name of the Contact.
- Select the Billing Contract to apply.
- Click Save to apply.
N-able N-central completes the mapping for ticketing.
Remove Customer Mapping
You can disable customer mappings by unmapping them from the Autotask integration.
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In N-central.
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Go to Administration > PSA Integration > Customer Mapping.
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For each N-able N-central customer mapping that you would like to disable, select Disabled from the Autotask Account Name drop-down menu.
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Click Save to apply.