Map an N-able N-central customer to Autotask accounts

Map N-able N-central customers to Autotask accounts to generate tickets using Autotask Contact and Contract.

Map an N-central Customer to Datto Autotask

1. Log into N-central.
2. Go to Administration > PSA Integration > Customer Mapping.
3. Click Synchronize Now to retrieve the latest information from Datto Autotask.
4. For each N-able N-central Customer, select a corresponding Autotask Account Name .

   In the Autotask Account Name pull-down menu, click More choices to display additional account names from longer lists.

5. Select the name of the Contact.
6. Select the Billing Contract to apply.
7. Click Save to apply.

N-able N-central completes the mapping for ticketing.

Remove Customer Mapping

You can disable customer mappings by unmapping them from the Datto Autotask integration.

1. In N-central.

2. Go to Administration > PSA Integration > Customer Mapping.

3. For each N-able N-central customer mapping that you would like to disable, select Disabled from the Autotask Account Name drop-down menu.

4. Click Save to apply.