Common Workflow use cases

Here are some common scenarios where workflows can help to automate your ticketing process.

What would you like to do?

• Create tickets from emails with a specific subject and assign to a technician
• Suppress tickets for specific checks & outages
• Assign emails from a specific domain to a target queue
• Mark tickets from a VIP email address as high priority
• If an email contains a specific subject or text in the body, assign to a specific technician
• Based on RMM outage subject, create a ticket, assign a queue and set specific customer contact
• Reopen closed tickets when a response is added
• Update tickets that are 'Waiting for customer' or 'On hold'