Assign emails from a specific domain to a target queue

Create a workflow for Incoming Email using the following conditions and actions:

  1. Select the Sender Domain condition.
  2. Select '=' as the operator.
  3. Enter the customer's specific email domain as the value for the Sender Domain.
  4. In the actions section, select Create Ticket and Assign Queue.
  5. Click next to the Assign Queue action, select a queue from the list and save the action.

Save the Rule to confirm the addition of the new conditions and actions to the workflow.