Suppress tickets for specific checks & outages

Create a workflow to not create tickets for things like outage notifications or other automated messages.

In order to suppress ticket creation for specific types of outages, make sure ticket routing is not enabled for RMM outages. Then create a Workflow for RMM Outage:

  1. In the Condition section, select the Outage > Created Date Attribute.
  2. Select equals '=' as the operator.
  3. Select Today as the value.

    4. Do not select the checkbox to Use Absolute Date.

  4. In the Actions section, select Do Not Create Ticket and save the Rule.