Delete clients, sites or devices from N-sight RMM

When a client, site, or device displays on the All Devices view, but you no longer required it, we recommend you delete it.

When you delete clients, sites, or devices from the All Devices view, the monitoring Agent is removed from deleted devices and any devices related to the deleted clients or sites. The deletion is recorded in the User Audit Report including when it was deleted and the username who performed the action.

Deleting a device from the All Devices view and monitoring Agent uninstalls are non-recoverable actions. When you confirm a deletion, all information stored in relation to the client, site or device(s) is instantly removed from the database and the data is unretrievable.

Ensure that you verify the correct item is selected for removal before you enter the password and confirm the deletion.

You can only delete clients, sites, or devices from the All Devices view, if you are logged in using an account with the related permissions enabled. For example, if you want to delete a client, you must have the Clients permission enabled for your user account.

Delete clients

When you delete a client from the All Devices view, all of its associated sites and devices are deleted and the monitoring Agent is deleted from the devices.

  1. In the All Devices view Client List, right-click the target client.
  2. Select Delete Client.
  3. Review the summary of your request to verify the number of devices that will be deleted with the client.
  4. If you are deleting Apple devices that are enrolled in N-sight RMM, select the Unenroll all selected devices from DMA checkbox to confirm you want to unenroll those devices.
  5. Enter the password you used to sign into N-sight RMM to confirm deletion.
  6. Select OK to apply.

Delete sites

When you delete a site from the All Devices view, all of its associated devices are deleted and the monitoring Agent is deleted from the devices.

  1. In the All Devices view Client List, right-click the target client to expand its sites.
  2. Right-click the target site.
  3. Select Delete Site.
  4. Review the summary of your request to verify the number of devices that will be deleted with the site.
  5. If you are deleting Apple devices that are enrolled in N-sight RMM, select the Unenroll all selected devices from DMA checkbox to confirm you want to unenroll those devices.
  6. Enter the password you used to sign into N-sight RMM to confirm deletion.
  7. Select OK to apply.

Delete devices

When you delete a device from the All Devices view, the monitoring Agent is automatically deleted from the device.

    1. In the All Devices view North-pane, right-click the device or devices you want to delete. To select multiple devices, use Shift and left-click for a range or Control and left-click for specific devices.
    2. Select Delete <device type> or Delete <device type> > Delete from Dashboard.
    3. Review the summary of your request to verify the number of devices to delete.
    4. If you are deleting Apple devices that are enrolled in N-sight RMM, select the Unenroll all selected devices from DMA checkbox to confirm you want to unenroll those devices.
    5. Enter the password you used to sign into N-sight RMM to confirm deletion.
    6. Select OK to apply.

Manual Agent uninstall

The following sections show the manual uninstall process: