MSP Manager FAQ

What do you want to do?

• Adjust time on a ticket that has not been billed
• Bill for a recurring service
• Troubleshoot billing batch errors
• Determine how to bill your customers depending on the type of work
• Change the currency, date format and time zone for your account
• Create a Service Item contract that does not expire
• Deactivating vs. deleting user accounts
• Override the default mappings to your accounting software
• Reveal any password with the Owner Secret
• Set customers as inactive
• Set individual services as taxable or not
• Share internal knowledge about your company
• Store resolutions to common customer issues
• Configure ticket routing with multiple locations
• Troubleshoot your ticket mailbox
• Turn inbound email into tickets