Deactivating and deleting user accounts

Question

When a technician leaves the company, how do I remove or deactivate their account?

Answer

To delete and permanently remove a user from your MSP Manager account:

1. Navigate to Settings > Users & Permissions > Users.
2. Find the user in the list and click the Delete icon next to the user you would like to remove.
3. In the pop-up window, click Delete to confirm the removal of the user from your MSP Manager account.

To deactivate a user, but keep their user profile in your MSP Manager account:

Keep the user's profile in your account in the event they may rejoin your company or if you still need access to the users information in MSP Manager.

1. Navigate to Settings > Users & Permissions > Users.
2. Find the user in the list and click the Edit icon next to the user you would like to deactivate.
3. In the Status section of the User Editor, un-select the Enabled check box.
4. Click Save in the top right of the User Editor to confirm the deactivation of the user.

Both deactivating and deleting users in your MSP Manager account will free up a license and your account will be billed for one less license whether the user is deleted or deactivated.