Passportal Integration Configuration

Through the Passportal and N-sight RMM integration you can map your N-sight RMM Clients to the corresponding entry in Documentation Manager or create new Passportal Clients where these do not exist.

Visit N-sight RMM Integration Features for information on the available functionality.

Integration Prerequisites

  • Passportal Documentation Manager enabled. (Please contact your account manager if you are interested in enabling this feature.)
  • N-sight RMM Dashboard URL
  • N-sight RMM API Key
  • At least two Clients setup on the N-sight RMM Dashboard.

Generate your N-sight RMM API Key

The API Key is used to authenticate against the Public API. If you generate a new key, anything that uses the existing key to authenticate against the Public API will stop working.

  1. Log in to the N-sight RMM Dashboard as a Superuser or (non-Classic) Administrator level access, or using a login with the required General permissions enabled, or using the Agent Key (if Dashboard access is enabled)
  2. Go to Settings > General Settings > API
  3. Click Generate (or Regenerate when you are creating a new API Key)

    You can generate the API Key as often as required. Each regeneration overwrites the existing key.

  4. Enter the recipient email address in the Email API Token to (optional) field and click Email Token (Optional)

    The sent email includes the API Key and the respective server URL to query.

  5. Select OK to apply

Enable the N-sight RMM Integration

  1. Log into Passportal
  2. Click Settings in the sidebar, then navigate to the Integration Center tab
  3. Select N-ableRMM in the Integration Center page

Enter your N-sight RMM API Details

  1. Under API Settings enter your N-able RMM Portal URL and API key (both are contained in the N-sight RMM API email sent in the above Generate an N-sight RMM API Key > Step 4)
  2. Select Enable Device Sync to allow your N-sight RMM devices to synchronize as assets in Passportal
  3. Click Authenticate to proceed

Select the Clients to Synchronize

The next step is the Data Wizard section, this allows you to choose the Clients to synchronize between Passportal and N-sight RMM.

  • Select Auto-Match All to match any Passportal and N-sight RMM Clients with identical names. Using this option ensures duplicates Clients are not created
  • To manually match Clients, click on Match and the select the corresponding Client from the drop-down
  • For those Clients that do not exist in Passportal, click the Create or Exclude buttons beside their names
  • If you have a large list, exclude the Clients you do not want to map then select the Create Unmatched button to create the remaining clients
  • If you excluded a Client that you would like to later add, simply select the Excluded Records tab and select Create, Match or Exclude

Setup Completion

  1. Select Next once you have finished creating your Clients
  2. This displays an overview of created, matched, or excluded Clients
  3. Click Finish
  4. All imported devices will appear in their respective clients under Assets

Once you have completed the process, it may take some time to allow the initial synchronization of assets to occur. Depending on the number of devices, this can take several hours.

New devices are currently synchronized once per day during the evening.

Edit N-sight RMM Integration

Once setup, you may find it necessary to change your integration settings to enter a new API key or add new Clients in Passportal.

  1. Log into Passportal
  2. Click Settings in the sidebar, then navigate to the Integration Center tab
  3. Select N-able RMM in the Integration Center page.
  4. Make the required changes then Save to apply

If making any changes to the API Settings page, you must re-enter your N-sight RMM API Key (found in Settings > General Settings > API on the N-sight RMM Dashboard). Even where this change is to the Enable Device Sync setting.

Disable N-sight RMM Integration

Where you no longer require the N-sight RMM integration it is disabled from with Passportal.

  1. Log into Passportal
  2. Click Settings in the sidebar, then navigate to the Integration Center tab
  3. Select N-able RMM in the Integration Center page.
  4. Go to the API Settings section
  5. Click Disable RMM then confirm