Risk Intelligence FAQs
Where is the Risk Intelligence cloud service located?
There is only one Risk Intelligence instance, hosted in the United States.
Which URLs and ports does Risk Intelligence require access to?
Risk Intelligence communicates through TCP port 80 and TCP port 443 and requires access to app.iscanonline.com and us.ri.logicnow.com.
Is the data collected by the Scans uploaded to the Risk Intelligence servers for processing?
All data stays on the device during processing. Only a redacted version of this sensitive data is stored in the report.
The product cannot restore the original data.
Does the Data Breach Risk Scan look for IDs or passwords?
The scan does not search for IDs or passwords.
What are the average scan times?
Several factors affect how long a scan takes, such as the number and complexity of files on the devices. Based on recent scans, we’ve observed the following average times:
- Data Breach Scan: 11 minutes, 10 seconds
- PCI Scan: 56 seconds
- Security Scan: 40 seconds
If I remove a scan, do I also remove the reports?
Reports are deleted only when you remove them manually. Deleting a scan does not remove its reports from Risk Intelligence.
There are false positives in the report, can you explain why this can happen?
We use the Luhn algorithm with other validation methods to confirm that a detected number sequence is a valid card number. The system reports anomalies when trigger text appears, or doesn’t appear, in the sequence.
Why was the Outlook file (OST) not scanned?
The OST file is excluded from the scan when Outlook isn't running to prevent conflicts.
Which file types are supported by Risk Intelligence?
Risk Intelligence scans can query and retrieve information from the following file types: TXT, CSV, HTML, XML, RTF, DOCX, ODT, SXW, HTM, ZIP, PPTX, XLSX, PST, SQL, PDF, BAK, DOC, XLS, PPT and OST
What do you want to do?