The Health Score is a weighted aggregation of the system's health across various components. The Health Score section includes a component breakdown for the calendar month.
To avoid negatively impacting on the Health Score, non-enabled features are excluded from the calculation.
|Proactive Monitoring||Percentage of passing 24x7 and Daily Safety Checks|
|Antivirus||Average of Coverage and Protection|
|Coverage||Percentage of devices with an Antivirus Update Check (all products)|
|Protection||Percentage of passing Antivirus Update Check (all products) and Managed Antivirus Checks (where Managed Antivirus enabled)|
|Backup||Percentage of passing Backup Checks (all products)|
|Server Availability||Percentage of time all server have been available.|
|Patch Management||Average of Coverage and Protection|
|Coverage||Percentage of devices with Patch Management enabled|
|Protection||Percentage of detected patches that were installed.|
|Closed Help Desk Tickets||Percentage of tickets resolved / raised where a service desk is configured for the Dashboard (MSP Manager, MAX Service Desk, Autotask or ConnectWise)|
|Failed Login Attempts||Percentage of the number of passed Failed Login Checks divided by the total Failed Login Checks. 0% indicates there were no failures.|
|Risk Intelligence||Average of Coverage and Protection|
|Coverage||Percentage of total devices with Risk Intelligence enabled|
|Protection||Percentage of passing Risk Intelligence Automated Tasks|
|Web Protection||Average of Coverage and Protection|
|Coverage||Percentage of devices with Web Protection enabled|
|Protection||Percentage of malicious requests blocked / allowed|
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