Health Score
The Health Score is a weighted aggregation of the system's health across various components. The Health Score section includes a component breakdown for the calendar month.
To avoid negatively impacting on the Health Score, non-enabled features are excluded from the calculation.
| Component | Description |
|---|---|
| Proactive Monitoring | Percentage of passing 24x7 and Daily Safety Checks |
| Antivirus | Average of Coverage and Protection |
| Coverage | Percentage of devices with an Antivirus Update Check (all products) |
| Protection | Percentage of passing Antivirus Update Check (all products) and Managed Antivirus Checks (where Managed Antivirus enabled) |
| Backup | Percentage of passing Backup Checks (all products) |
| Server Availability | Percentage of time all server have been available. |
| Patch Management | Average of Coverage and Protection |
| Coverage | Percentage of devices with Patch Management enabled |
| Protection | Percentage of detected patches that were installed. |
| Closed Help Desk Tickets | Percentage of tickets resolved / raised where a service desk is configured for N-sight RMM (MSP Manager, Service Desk, Autotask or ConnectWise) |
| Failed Login Attempts | Percentage of the number of passed Failed Login Checks divided by the total Failed Login Checks. 0% indicates there were no failures. |
| Risk Intelligence | Average of Coverage and Protection |
| Coverage | Percentage of total devices with Risk Intelligence enabled |
| Protection | Percentage of passing Risk Intelligence Automated Tasks |
| Web Protection | Average of Coverage and Protection |
| Coverage | Percentage of devices with Web Protection enabled |
| Protection | Percentage of malicious requests blocked / allowed |
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