Clear checks

You can clear (acknowledge) a failed check if you already investigated the issue, or it is a known issue. When you clear a failed check, it has a cleared status on the Active Issues view and the All Devices view, and it is removed from the Wall Chart on its next refresh.

Check clearing is enabled by default for 24x7 and Daily Safety Checks, but you can Configure check clearing to meet the needs of your organization.

Cleared checks are recorded in the Check Clearing Report and the User Audit Report. For more information, see View check clearing reports.

Clear checks using the Active Issues view

  1. In the left navigation, select Dashboards > Active Issues to view all the active issues for the clients, sites, and devices you monitor.
  2. Select the checkboxes for the checks you want to clear and select Clear checks. Checks with a Soft Failure status cannot be cleared.
  3. If the option is configured in the Check Clearing Policy, you can Set check clearing behavior:

    If you select Keep check cleared until a specified date and time, the check remains cleared until the check passes and the outage closes or the specified date and time is reached.

  4. If the option is configured, you can enter technical and client-facing notes. If you are clearing multiple checks, the notes are added to each cleared check.

  5. Select Clear checks to save and apply.

    The status of the checks changes to Cleared.

Clear checks using the All Devices view

When you clear a failed check, the associated outage remains open until the next time the check passes.

  1. Sign into N-sight RMM using an account with Monitoring & Management: 24x7 & Daily Safety Checks Usage permission enabled.
  2. In the All Devices view North-pane, select the device.
  3. Select the checkboxes for the checks in the South-pane Checks tab.

    If Check Clearing is not enabled, the checkboxes for clearing failed checks do not display.

  4. To clear the check and refresh the All Devices view, click Save and Refresh or to clear the check and refresh only the Checks tab, click Save.
  5. If the option is configured in the Check Clearing Policy, you can Set check clearing behavior:

    If you select Keep check cleared until a specified date and time, the check remains cleared until the check passes and the outage closes or the specified date and time is reached.

  6. If the option is configured, you can enter technical and client-facing notes. If you are clearing multiple checks, the notes are added to each cleared check.
  7. Select OK to save and apply.

    The check status changes to a ticked orange circle,check_cleared, and it stays in that state based on the check clearing behavior.

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