System requirements for the Backup Manager

To offer an enhanced solution, standalone Cove Data Protection (Cove) replaced Backup & Recovery. Where Backup & Recovery has been enabled and continues to be so for devices, the options presented here are still available.

If Backup & Recovery options are not present in your N-sight RMM, you need to use Cove.

To start a 30-day free trial of Cove, click the app switcher in the Product bar, and select Cove Data Protection (Cove).

Hardware requirements

  • 2 GB of computer memory (RAM)
  • Dual-core processor or better
  • 150 MB of free disk space (for installation)
  • Screen resolution of 1024 х 768 pixels or higher
  • High-speed Internet connection

The amount of free disk space required for future usage depends on the size of your backup selection and whether a local storage directory (LocalSpeedVault) is enabled.

The local storage directory options are not available for the Documents edition of Backup & Recovery.

Supported Operating Systems

For the list of supported operating systems for Backup & Recovery, see Supported operating systems: Windows and Supported operating systems: macOS.

Parallels are not officially supported when backing up macOS with Windows parallels. If you wish to use Backup & Recovery in this situation, there may be abnormalities so please test the backup by doing a restore as soon as possible. Two backup accounts may be necessary to backup both the macOS Files and Folders and the Windows Files and Folders.

Notes for Windows

  • On Windows devices, Backup & Recovery supports 32 or 64-bit architecture.
  • Due to the TLS 1.1 and 1.0 end-of-life status, starting May 31, 2024 Backup Manager versions lower than v18.4 are no longer supported and that affects older versions of Backup Manager in N-sight RMM.

    We recommend you ensure that Windows devices added to N-sight RMM use the current GA Windows agent. This includes site installation packages that may have been created a long time ago. Although N-sight RMM automatically updates older Windows agents to the latest GA version, after May 31, 2024 Backup Manager will no longer update if the device was added using a Windows agent version older than v10.13.0.

    After May 31, 2024 if you add a device with an older Windows agent and Backup Manager can't upgrade, turn Backup & Recovery off for the device and then back on again to install the latest Backup Manager agent on the device. For instructions to turn Backup & Recovery on and off, see Enable Backup & Recovery.

    For more information see, N-sight Backup & Recovery - TLS 1.1/1.0 end-of-life for Backup Manager.

Note for macOS from 10.14 (Mojave)

For devices using macOS from 10.14 (Mojave) and later, Full Disk Access must be enabled for Backup & Recovery before running backups.

When you have Device Management for Apple enabled, Full Disk Access is enabled for our software and no action is required.

End of Life Applications

Based on the manufacturer's published End of Life (EOL) and End of Support (EOS) development and testing for the following applications has ended.

  • Microsoft SQL Server 2005
  • Microsoft Exchange Server 2007
  • Microsoft Windows SharePoint Services 3.0
  • Microsoft Internet Explorer 10 and earlier

All existing backup and restore functionality will remain in the current versions of the backup product, however support will be limited and new software releases will not be developed or tested on these platforms, nor will they be eligible for Auto Update.

Supported Web Browsers

The latest version of the following browsers supported:


The Backup Manager relies on the following ports.

  • Port 443 TCP outbound. It is almost always open on workstations but may be closed on servers.
  • Local port 5000. If this port is unavailable, the Backup Manager detects a free port automatically (starting from 5001, 5002 and up).
  • Port 2999 is used for remote connections to the Backup Manager client and allows access to the GUI interface.

In the majority of cases no firewall configuration is necessary.


The DNS should also be allowed if router or firewall rules are in place to allow full communication to all storage nodes:

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