Configure the Agent

After installing the agent, log in to the Admin Area, navigate to Profile > Agent Setup and click Settings to configure the following settings in the Agent configuration window:

• Optimize desktop settings when on session – removes the desktop background, and disables themes and graphical enhancements.
  
• Adjust remote desktop refresh rate – adjusts advanced display options and optimizes the refresh rate of the display to the best performance for image capture while on a session.
  
• Enable RDP Tunneling – enables the automatic creation of port forwarding that is used with the RDP protocol. Click here to learn more about RDP.
  
• Enable TCP Port forwarding – enables the TCP Port forwarding setting and configures the corresponding port. For more information, see Configure Port Forwarding.
• Use TCP port – enter a port number for incoming connections.
  
• Notify when a new version is available – disables update notifications to the Agent to avoid bothering the users who do not have permissions to update it.
• Notify when a tech is in session – updates user when technician is accessing the device for a support session.

After changing any setting, click Apply to save the Agents settings.

What do you want to do?

• Start an unattended support session
• Provide assistance to your customers