Workstation Monitoring Client Weekly Report

The Workstation Client Weekly Report contains the Daily Safety Check results for each workstation, Windows and Mac, over the preceding week and is split into two sections:

Summary - provides an at-a-glance overview of each of the ClientÂ’s workstations and displays the Daily Safety Check status over the preceding week

Details - provides in-depth information on each of Check and its results, with the device Usage* for each day. The usage total reflects the total time the workstation was online during the specified day. This figure is calculated by deducting the duration of any offline or overdue outages from the 24 hour period.

Please note where the check is not configured on the device the column is blank. If the device is offline or the check is not scheduled to run on that day the last day's will appear but grayed out.

Manually Send Report

In addition to automatically sending the Reports, you can also manually send a Report from the Dashboard. For example send a sample Report after making changes to the Report's Mail Templates, or let the customer knows the problems are now resolved.

  1. On the All Devices view, go to Reports > Client Reports > Workstation Monitoring > (Re)send Client Weekly Report
  2. Select the Client from the drop-down list
  3. Enter the recipient email address
  4. Click OK to send

Backup Check Handling

The Weekly Report reflects the status of the backup on the day it is configured to run in the Backup Check, rather than the day the Backup Check actually runs.

As we do not have the backup information for the day the Weekly Report is generated on (its Check will run the following day) the empty hourglass icon clip0413 is displayed against the Backup Check for the generation day.

In the below example the Backup Check is configured for Monday to Friday (so the Check actually runs Tuesday to Saturday) with the Report generated on Friday. As such the hourglass icon is used for Friday as its backup status when creating the Weekly Report is unknown (its Backup Check runs Saturday).

Check Suppression

If you do not want to show information from when the Checks last ran in the Weekly Report, you can use substitutions strings in the Mail Templates.

Example Summary section

ws_new_weekly

Example Details section

ws_report_weekly_details

Report icons

Icon Description
new_pass Check Passed
new_fail Check Failed
new_clear Check cleared on Dashboard - indicates that a failed check has been marked as cleared on the Dashboard
not_scheduled_tick Check not scheduled for today - passed last time it ran
not_scheduled Check not scheduled for today - failed last time it ran
new_timer Data Overdue - the Daily Safety Check data was not received before the Report was generated
new_overdue2 Check not scheduled for today - Data Overdue last time it was scheduled to run
maint Undergoing Maintenance - Agent is Offline
server_overdue Today's data not received