Configure the Restart Service Mail Template

When RESTART service if Stopped is enabled, you can configure an email alert to be sent based on the number of consecutive restarts or the number of times the service is restarted within a given time period.

We recommend you make a copy of the default template before making any template changes.

To configure the Restart Service Mail template:

    You can use substitution strings in the email template. See the Substitution String information below or see Mail Template Substitution Strings .

  1. On the All Devices view, go to Mail Templates > Server Monitoring > Restart Service Mail.

  2. Enter the From address the Reports are to come from. We recommend you use the format, Descriptive Name <Email Address>, to ensure acceptance by all email clients.

    If you use a custom From address in a mail template, you must ensure the address exists. If the From address does not exist, our sender verification check may fail. For reference, the default mail server for the From address is alert@remote.management.

  3. Enter the information for the Subject line, Plain Text Message, and HTML Text message.

    All content changes must be applied to both the Plain Text Message and the HTML versions.

  4. Click OK to save.

HTML Body Editor

When you edit the body of the email, you can change both the Plain Text and HTML versions. For greater flexibility, when you configure the HTML version of the template there is a visual WYSIWYG (What You See Is What You Get) and an HTML Source editor.

To use the HTML Source Editor:

  1. Click the HTML button above the HTML body.
  2. Edit the HTML in the to open the HTML Source Editor.
  3. Click Update to save and return to the Mail Template dialog.
  4. Review the HTML changes in the WYSIWYG editor.
  5. After making any further changes click OK to save the template.

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Substitution Strings (Wildcards)

Substitution strings replace the wildcard entered in the template with the corresponding value from the database so you can replace generic terms and provide a more personalized message containing your Client's Dashboard details and other information.

Templates support substitution strings in their From address, Subject line and Body (both text and HTML).

To include substitutions strings in a template:

  1. In the template you are configuring, select where to add the string in the template's From address, Subject line or Body.
  2. Choose the substitution string from the drop-down. Only those supported in the selected template field are displayed.
  3. Click Insert Code to insert the string at the selected spot.
  4. Click OK to save the template.

If you add substitution strings in the template body, we recommend you insert the string in the Plain Text Message and the HTML versions.

The following substitution strings are available for the Restart Windows Service Mail Template:

Variable Substitution String Supported in From address? Supported in Subject line? Supported in Body? Note Example
Client Name #CLIENT# Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals
Site Name #SITE# Yes Yes Yes Dashboard Device name SERVER101
Device Name #DEVICE# Yes Yes Yes Dashboard Site name Head Office
Test Name #TESTNAME# No Yes Yes Check name Windows Service Check - Print Spooler
Test Result(s) #OUTPUT# No No Yes Check result information There have been 5 consecutive restarts.
Autotask Ticket <Autotask> No No Yes Autotask XML content See below

Autotask Ticket (Legacy)

The Autotask Ticket email alert Ticket is not required where PSA Integration is enabled for your Dashboard. The PSA integration uses the Autotask API rather than email to generate Tickets in its system.

<Autotask>
			<ID name="Your Autotask(tm) ID goes here"/>
			<PW name="Your Autotask(tm) Password goes here"/>
			<Customer name="#CLIENT#"/>
			<SubIssue name=""/>
		</Autotask> 

SPF Records and the Allowed List

Changes to the template From address, for example to an email address from your domain, can result in the email being classified as coming from a spoofed domain.

If you use Sender Policy Framework (SPF) and a custom From address for Alerts and Reports, we recommend you Configure DNS Records for N-sight RMM email notifications

If you have an email security firewall in place, we recommend you allow our mail server for N-sight RMM.

From Address Format

The All Devices view supports the use of commas as separators when you configure multiple email recipients. If the From address contains a descriptive name with a comma, or the possibility of a comma when using substitution strings, we recommend you encapsulate the name in inverted commas " ". For example:

  • "Descriptive, name" <my@address.rmm>
  • "#ACCOUNT#" <my@address.rmm>
  • "#CLIENT#" <my@address.rmm>

If you use a custom From address in a mail template, you must ensure the address exists. If the From address does not exist, our sender verification check may fail. For reference, the default mail server for the From address is alert@remote.management.