Manage Customers, Locations and Assets
N-sight RMM and MSP Manager use a similar hierarchical structure but they use the following different terms:
| N-sight RMM | MSP Manager |
|---|---|
| Client | Customer |
| Site | Location |
| Device | Asset |
Customers/Clients and Locations/Sites
- You can add, edit, and delete customers/clients and locations/sites in N-sight RMM and MSP Manager
- Actions completed in MSP Manager are automatically synchronized with N-sight RMM
- Actions completed in N-sight RMM with MSP Manager are automatically synchronized but you can manually synchronize them to force the synchronization to happen sooner
- For instructions about how to add, edit, and delete customers/clients and locations/sites, see:
Product Task N-sight RMM Add or edit a Client and Site MSP Manager Add Users and Customers to your account
Assets/Devices
- You can add, edit, and delete devices in N-sight RMM
- You can edit and delete assets in MSP Manager but the changes only apply in MSP Manager and they are not transferred to N-sight RMM
Asset changes in MSP Manager are replaced with the current N-sight RMM settings the next time MSP Manager synchronizes with N-sight RMM
- Actions completed in N-sight RMM with MSP Manager are automatically synchronized but you can manually synchronize them to force the synchronization to happen sooner
- For instructions about how to add, edit, and delete devices, see:
Product Task N-sight RMM Add a device MSP Manager Add tags to your assets
Manually synchronize N-sight RMM with MSP Manager
To synchronize any Client, Site, or Device actions performed in N-sight RMM with MSP Manager:
- In MSP Manager, go to Customers > Context Menu > Synchronize RMM