Check Clearing

After you investigate the cause of a Check failure, you can mark the Check as acknowledged (cleared) on the N-sight RMM Dashboard so it no longer appears as failed. This option is useful when the failure is caused by a component breakdown or where a supply item is running low. In either case, the Check will not pass again until the problem component is ordered and replaced in the device.

To mark a check as cleared:

Check clearing applies across the check, you cannot mark specific elements of the Check as cleared. For example, if the Cartridge Level Check (and all of its failing cartridges) is cleared, you cannot mark individual cartridges as cleared.

  1. On the N-sight RMM Dashboard North-pane, select the target device
  2. In the South-pane Checks tab, enable the tick box against the failed Check
  3. Click the Save Changes button
  4. Set the check clearing behavior:
  5. The Keep check cleared until (date|time) setting applies to the current failure only. If the Check passes, and then subsequently fails within the entered Keep check cleared until (date|time) period, it will be reported as failed on the N-sight RMM Dashboard.

  6. Click OK to save
  7. The Check status changes to cleared (orange tick) no longer appearing as a failure on the N-sight RMM Dashboard and will stay in this state based on the check clearing behavior.

Check Clearing Policies are managed from Settings > General Settings > Check Clearing with the 24x7 Check Clearing Policy applying to the Network Devices Checks.