Clear a check

You can clear (acknowledge) a failed check if you already investigated the issue, or it is a known issue. When you clear a failed check, it has a cleared status on the Active Issues view and the All Devices view, and it is removed from the Wall Chart on its next refresh.

Check clearing is enabled by default for 24x7 and Daily Safety Checks, but you can Configure check clearing to meet the needs of your organization.

Cleared checks are recorded in the Check Clearing Report and the User Audit Report. For more information, see View check clearing reports.

Check clearing applies across the check, you cannot mark specific elements of the Check as cleared. For example, if the Cartridge Level Check (and all of its failing cartridges) is cleared, you cannot mark individual cartridges as cleared.

To clear a failed check:

When you clear a failed check, the associated outage remains open until the next time the check passes.

Sign into N-sight RMM using an account with Monitoring & Management: 24x7 & Daily Safety Checks Usage permission enabled.
In the All Devices view North-pane, select the device.
Select the checkboxes for the checks in the South-pane Checks tab.
If Check Clearing is not enabled, the checkboxes for clearing failed checks do not display.
To clear the check and refresh the All Devices view, click Save and Refresh or to clear the check and refresh only the Checks tab, click Save.
If the option is configured in the Check Clearing Policy, you can Set check clearing behavior:
If you select Keep check cleared until a specified date and time, the check remains cleared until the check passes and the outage closes or the specified date and time is reached.
If the option is configured, you can enter technical and client-facing notes. If you are clearing multiple checks, the notes are added to each cleared check.
Select OK to save and apply.
The check status changes to a ticked orange circle,, and it stays in that state based on the check clearing behavior.