System and user requirements for Assets view

Minimum requirements for Assets view operation.

• TheModern Agent, included automatically as part of
  • Windows Agent version v10.14.2 and later (Update the Windows Agent).
  • Linux Agent versions 2.2.0 and later (Update the Linux Agent).
  • macOS Agent version 3.10.0 and later (Update the Mac Agent).

Remote Access (Take Control) viewer requirement

In order to use the Remote Access feature available, the device the remote session is being launched from must have the Remote Access viewer installed. See Download and install the Viewer for download and install instructions.

Exclusions

You may need to add exclusions to your security solutions (such as firewalls etc.) for the Modern Agent executable and its supporting files (for Ecoverse features) which are downloaded and installed to feature specific directories within the following locations:

Windows

• C:\Program Files (x86)\Msp Agent\

Linux

• /opt/msp-agent/

macOS

• /Library/MspAgent/

Related articles

• Discover Assets view (New)
• View the Asset details overlay
• Reboot an asset from Assets view
• Start a Remote access session from Assets view
• Open asset details in the All Devices view from Assets view
• Learn about Ecoverse views
• Discover Vulnerability Management (New)
• Read more about the Modern Agent.