Error: Received an invalid response from ComServer on Mac

Last Modified

Tue Mar 03 22:47 GMT 2020

Description

  • When connecting to a Mac device, viewer shows an error "Received an invalid response from ComServer".
  • Logs shows the following snippets:
2020-02-05 13:13:30:904 -[BAAppDelegate onGatewayWaitingForPeer:] : Gateway connection waiting for peer connection...
2020-02-05 13:13:36:323 -[BAAppDelegate onBAServerSocketDidConnect:withSocket:] : Connected to Configurator!

    Environment

    • N-sight RMM
    • Take Control
    • Mac

    Solution

    • Received an invalid response from ComServer may result from either a communication issue or could be due to application failure.
    • Ensure the communication is not filtered by a Firewall or 3rd party AV.
    • Its recommended to update to the latest Mac Agent and reinstall Take Control.
    • Refer to the links on how to uninstall and reinstall Take Control.
    • Ensure to allow Take Control in Security & Privacy.