Add a Technician User

Technician users (previously called Admin Aliases) allow multiple user credentials to log in as the same Admin user. For example, if you have three people who manage the same set of domains, you can create a Technician for each of them, rather than sharing the same set of Admin User credentials.

When a Technician is used to log in, they have the same permissions as the primary Admin User account. You can see the name of the main admin in the top bar, and any actions taken by the Technician will be logged against the Technician for auditing purposes.

Any Technicians created are automatically added to the Admin user that is currently logged in. You cannot create a Technician for a different Admin than the one you are logged in as.

New User Interface

To add a Technician when logged in at the Admin level using the New UI:

  1. In the Admin Level Control Panel, select Users & Permissions > Manage Technicians

  2. Click on Add Technician

  3. On the Add Technician wizard, enter the N-able Single Sign-On (SSO) Email Address for the new user and any notes regarding this new Technician

  4. Click Save

Classic User Interface

To add a Technician when logged in at the Admin level using the Classic UI:

  1. In the Admin Level Control Panel's Classic UI view, select Users & Permissions > Manage Technicians
  2. Click on Add to open the New Technician creation page

  3. Enter the details for the new Technician user:
    • Username
    • Password
    • Email address
    • Status
    • Notes
  4. Click Save
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