Manage Technicians

The Manage Technicians page allows you to configure multiple user/password credentials so they can all log in at the same admin level. For example, if you have three users that manage the same set of domains, you can create a Technician for each of them, rather than sharing the same set of admin credentials (not recommended) among the three.

When a Technician is used to log in, the user has the same access and permissions as the primary admin. You can see the name of the main admin in the panel at the top of the page and actions taken by the user will be logged against the Technician for auditing purposes.

As the logged in Admin user, any Technicians you have created are listed on the Manage Technicians page. You will also see the Technicians for sub-admins of this level.

The dropdown along side each Technician user provides the following options:

  • Reset 2FA - Request to reset the Two-Factor Authentication for the Technician account

    This option will only be available for active accounts

  • Reset Password - Request to reset the password for the Technician account

    This option will only be available for active accounts

  • Edit - Edit the Technician
  • Resend Invitation - Resends the Single Sign-On (SSO) invitation email to the Technicians email address

    This option will only be possible only for accounts with a status of Pending

  • Deactivate - set the account to inactive. The Technician will no longer be able to access Mail Assure

    This option will only be available for active accounts

  • Delete Technician - Delete the Technician

Enable SSO for Technicians

In order for a Technician to use SSO, OAuth must be configured at the Admin or parent Admin level.

New UI

To enable SSO on the new UI:

  1. Find the Technician from the list and either
    1. Tick the check box to the left of the email address of the Technician

      Or

    2. Click the Action button to the right of the Technician Note's column
  2. Select Resend Invitation from the action menu:

Classic UI

To enable SSO on the classic UI

  1. Click the dropdown to the left of the Technician user
  2. Select Edit
  3. Within the Local Credentials section, you will find a section for Login with Mail Assure, select Link Account

    4. This will send a N-able Single Sign-On (SSO) invitation email to the account notification email address.

  4. Follow the link in the password reset email received which will take you to the N-able Single Sign-On (SSO) page where you can create an account

    5. If this takes you straight to the login page, then an account already exists for this email address, please reset the password if unknown.

  5. Once the account is successfully linked, the Login with Mail Assure section of the User's Profile page will change to show - Linked - with an option to Unlink account

  6. Once the account is created, it will take you straight to the Mail Assure dashboard

Reset Technicians 2FA

If you no longer have access to the Authenticator to gain the 2FA code due to a replaced phone for example, you will need to reset your 2FA. There are 2 ways that this can be done.

From Manage Technicians

  1. Find the Technician from the list
  2. Click the Action button to the right of the Technician Note's column
  3. Select Reset 2FA from the action menu:

    4. A reset 2FA email will be sent to the Technician.

From the Login screen:

To reset the 2FA using this method, you require the Recovery Key given at the point 2FA was configured.

To reset your 2FA:

  1. Attempt to log into Mail Assure as normal
  2. When presented with the prompt for your MFA code, click the Reset your two-factor authentication? link

  3. Enter your Recovery Key and click Disable 2FA
  4. You are now prompted to select either Continue to product or Two-Factor Setup - in either case you will be prompted to configure 2FA before being able to access Mail Assure

Reset Password

  1. Find the Technician from the list
  2. Click the Action button to the right of the Technician Note's column
  3. Select Reset Password from the action menu:

    4. A reset password email will be sent to the Technician.