Recovering data in Backup Manager

All data sources in Backup Manager are recovered according to a general scheme. Please check for additional requirements and settings for the data sources you use.

Critical Restore? We’re not the judge of when a recovery is especially time critical—you are.

Critical Restore is our partner-driven fast escalation process. Just let us know on your initial support call, email, or chat message that a specific recovery is especially time sensitive, and we’ll bring all hands on deck immediately to help you get your customer back up and running ASAP.

For more details please see the Critical Restore FAQ's.

Additional requirements and settings by data source

Data source Additional requirements Pre-recovery settings Additional recovery settings
Files and folders No No No
System state Yes Yes, see full documentation for details. For domain controllers only No
MS SQL databases Yes Yes, see full documentation for details. For master database recovery - stop the SQL Server service No
VMware machines Yes (for individual file recovery) Power off the virtual machine if it is going to be overwritten Server access settings for restore to a new location
Hyper-V machines Yes (for individual file recovery) Power off the virtual machine if it is going to be overwritten No
MS Exchange databases The original data stores must be available (for in-place restores) No No
MS Exchange items Yes Yes Yes (optional)
Oracle databases No No Post-recovery
MySQL databases Yes, for Closedin-place restores

An in-place restore can only be performed only if the following is true:

  • MySQL configuration is the same as during the backup
  • All MySQL data is inside the datadir folder on Linux, MacOS and Windows.

    On Windows the innodb_data_home_dir and innodb_log_group_home_dir folders are also supported for in-place restores.

Stop the MySQL service No


The instructions below are relevant to the following data sources when restoring to any location on the same device as the backup was performed:

  • Files and Folders
  • System State
  • MS SQL
  • VMware
  • MS SharePoint
  • Network Shares

For instructions on restoring Hyper-V data, see Hyper-V Recovery.

For instructions on restoring MS Exchange data, see MS Exchange recovery.

For instructions on restore MySQL databases, see MySQL recovery.

  1. If you wish to restore data to a different machine, install the Backup Manager on the computer or virtual machine using restore only mode
  2. If you are restoring date to a new device, this can be done by using Backup Manager Restore-Only Mode or our Recovery Console Guide tool.

  3. Launch the Backup Manager for the device
  4. Open the Restore tab

  5. Select a data source from the vertical menu to the left. The selection includes all data sources that have been backed up at least once and for which data remains in retention on the current device

  6. Select the backup session you want to restore using the date and time picker
  7. Select the data you want to restore. For some data sources like Files and folders you can expand the file tree and select individual files or directories. For other data sources only the root folder can be selected

  8. Specify where to restore the selected data: to the original location or to a new one. Enter the target location, if applicable

  9. Click Restore and wait until the restore process is completed

    At this point, you can close Backup Manager in the browser while the recovery is in progress, it will continue in background


File search

If you want to restore a particular file, enter a complete or partial name into the Search field in the upper-left corner.

  • The Search option does not accept wildcards or path names
  • The search is not case sensitive
  • When viewing the search results, you can select the most recent version of a file or expand the list of prior versions

Restore location

Two types of restores can be distinguished:

  • In-place restores performed to the original location (the default option). This can be done if the original data is no longer there or if you want to overwrite it with a recovered version. If you choose this option, keep the Restore to field blank
  • Restores to a new location. Specify a path to the target directory in the Restore to field

The Backup Manager installation folder is not subject to the in-place restore. This helps prevent the loss of settings, so you can be sure your backup data stays safe.

Generally, you can restore data to any of the following locations:

  • Your hard drive
  • A removable storage drive mapped as a fixed drive
  • A network share (only for in-place restores). It must be available during the restore (it is not possible to restore data if the target computer has entered the sleeping mode or got disconnected from the local network). Also your user account must have read and write access to the target folder. E.g.



Skip files that have not changed

You can let Backup Manager skip content checks for files which properties have not changed since the selected backup session. This helps optimize data processing operations and reduces restore times.