Launch the Backup Manager client

After the installation, the Backup Manager opens as a web application. A command-line interface is also available.

In-Agent Authentication

In order to enhance access security in update 22.2, opening the Backup Manager client on the device is now done via in-agent authentication. This means that you can no longer browse directly to http://localhost:5000 (or alternate port number if this was changed) on the devices web browser. The following message will be displayed when trying:

For the following older Windows operating systems, this new feature required you to install Microsoft fix #3024777:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows Server 2008 &R2
  • Windows Server 2012 & R2

This security enhancement also means that the Backup Manager client can only be opened on the device by a local administrator or a member of the automatically created "N-able Backup Users" group.

Add users to the "N-able Backup Users" Group (Windows Only)

To add users to this group:

  1. Open the Start menu
  2. Type "Computer Management", then hit Enter
  3. In the Computer Management window, expand Local Users and Groups and open the Groups view
  4. Right click the N-able Backup Users group and select Properties
  5. Under the Members section, select Add
  6. Enter the User in the Select Users window and click OK
  7. Click Apply, then OK in the N-able Backup Users Properties window
  8. Once complete, user will be able to start the Backup Manager client and work within this to perform manual backups and restores.

Windows instructions

To start the Backup Manager on Windows devices:

  1. Open the Start menu
  2. View the list of installed applications
  3. Click Backup Manager

macOS instructions

To start the Backup Manager on macOS devices:

  1. Open the Finder
  2. From the Sidebar, choose Applications
  3. Click the Backup Manager icon

Ensure you enable Full Disk Access for the Backup Manager before running backups on macOS 10.14 Mojave or later.

Linux instructions

From the host machine

To start the Backup Manager on Linux devices:

  1. On the host machine, open the Terminal
  2. Execute the ClientTool command as the root user by using the following command:

    sudo ./ClientTool bm-ui.open