Sign in to N-central Mobile

Sign in to N-central Mobile to access your managed devices. The customers, sites, Organizational Units, and devices visible in the app depend on your N-central role and access permissions. If you cannot see an organization or device, your administrator may need to adjust your permissions.

Before You Begin

Verify that you have:

  • N-central Mobile installed on your device and open on the sign-in screen.
  • An active N-central technician account.
  • Valid credentials for your organization's sign-in method: Local Login (legacy) or SSO Login (updated).
  • Your N-central server address.

If you're using the N-central Mobile (legacy), only Local Login is available. If you don't know which sign-in method your organization uses, contact your N-central administrator.

Sign In

  1. The first time you open N-central Mobile, review and accept the user agreement to continue.
  2. Enter your N-central server URL, or select from the list of recent servers.
  3. Tap Sign In.
  4. Enter your credentials.

N-central Mobile (legacy)

Sign in with your local login credentials. Complete multi-factor authentication (MFA) if prompted

N-central Mobile (updated)

Sign in using the authentication method configured for your organization:

  • N-able Login: Sign in with your N-able credentials and complete MFA if prompted.

  • Federated Login: You're redirected to your organization's identity provider, including Microsoft Entra ID. Sign in with your identity provider credentials. The app returns you to N-central Mobile after authentication is complete.

Your authentication session remains active while you use the app. If the session expires, the app prompts you to sign in again.

Troubleshooting

  • Verify your credentials are correct.
  • Check that your device has internet connectivity.
  • Try closing the app and signing in again.
  • Contact your N-central administrator to verify your role permissions and assigned organizations.
  • Confirm that your account is assigned to the Organizational Units you expect to access.
  • Verify that MFA is enabled in your organization's sign-in configuration.
  • Contact your administrator if MFA is expected but not appearing.

Next Steps