N-central Mobile System Requirements
This topic provides the system and configuration requirements for using N-central Mobile. N-central Mobile (updated) replaced N-central Mobile (legacy) late August 2026, see N-central Mobile Overview for more information.
N-central Server Requirements
|
|
N-central Mobile (updated) |
N-central Mobile (legacy) |
|---|---|---|
|
N-central Server Version |
N-central 2026.4 or later |
N-central 2026.3 or earlier |
|
Supported Sign-In |
N-able Login (MFA supported), Federated Entra ID (N-able SSO with Microsoft Entra ID) |
Local Login |
| Security Posture | Improved, hardened security posture | Previous-generation security model |
| Minimum App Build | Android v2.03.00+ / iOS v4.0.0+ | Original App Store builds |
| Available | From end of August 2026 | No longer available for new installs |
Upgrading your server to 2026.4+ requires technicians to transition to N-central Mobile (updated). Installing or updating from the App Store or Google Play now always installs the N-central Mobile (updated), so if your server is on N-central 2026.3 or earlier, see Install N-central Mobile before updating.
N-central Mobile is not supported on N-central for CMMC Compliance environments.
Mobile device Operating System requirements
| Platform | Minimum Version |
|---|---|
| iOS (Apple) | iOS 13.0 or later |
| Android | Android 7.0 (Nougat) or later |
Verify that your mobile device meets these minimum operating system versions before installing N-central Mobile. If your device is running an older OS version, consider upgrading the device software or using a newer device.
User account and permissions requirements
| Requirement | Details |
|---|---|
| N-central User Account | Active technician account |
| Sign-In Credentials | Valid credentials for your app version's supported sign-in method — see Authentication Requirements below |
| Base Role Permissions | Permission to view customers, sites, Organizational Units, and devices |
| Remote Control Permissions | Required to initiate Take Control sessions |
| Device Access Group Assignment | Must be assigned to access groups that include the devices you manage |
Your N-central administrator assigns these permissions based on your role and responsibilities. If you cannot access devices or see an organization in the app, contact your administrator to verify your role and access group assignments.
Device and service requirements for Take Control
To use Take Control from N-central Mobile (2026.4+), or from a mobile browser (2026.3 and earlier), see Start a Take Control Session from N-central Mobile for the full procedure. The following requirements apply either way:
| Requirement | Details |
|---|---|
| Device Online Status | Target device must be currently online and accessible in N-central |
| Take Control Service | Must be enabled on the target device |
| Device Configuration | Device must be configured to support Take Control sessions |
| User Permissions | Your N-central role must include Remote Control permissions |
Take Control availability varies by device and may depend on licensing, device type, and organizational policies. If Take Control is not available for a device you expect to support, contact your administrator.
Network and connectivity requirements
| Requirement | Details |
|---|---|
| Internet Connection | Stable Wi-Fi or cellular connection |
| N-central Server Access | Mobile device must be able to connect to your N-central server over the network |
Authentication requirements
| Method | Availability | Notes |
|---|---|---|
| Local Login | N-central Mobile: updated and legacy | Multi-Factor Authentication (MFA) supported |
| N-able Login | N-central Mobile (updated) only | Multi-Factor Authentication (MFA) supported |
| Microsoft Entra ID (Azure AD) | N-central Mobile (updated) only | Federated single sign-on (SSO) |
Your organization may require MFA. If prompted during sign-in, follow the MFA process using your organization's configured method (authenticator app, SMS code, email verification, or other method).
App installation and distribution
| Requirement | Details |
|---|---|
| iOS Distribution | Apple App Store |
| Android Distribution | Google Play Store |
| Installation Source | Always install from official app stores; do not install from unknown sources |
Ensure you only download N-central Mobile from the official Apple App Store or Google Play Store to guarantee you receive the authentic, secure version.
Compatibility and unsupported configurations
N-central Mobile may not function correctly on the following systems:
-
Rooted (Android) or jailbroken (iOS) devices, these devices may pose security risks.
-
Devices running operating systems older than the minimum versions listed above.
-
Custom or modified operating system installations.
-
Emulator or simulator environments.
Licensing and feature requirements
| Product/Capability | Requirement |
|---|---|
| N-central | Active N-central license. |
| Take Control |
N-central integrated Take Control enabled on the target device. |
For questions about licensing or features included with your subscription, contact your N-able account representative.
System requirements may change with future app updates. Check the official app store listing for the latest requirements before you install or update the app.