Notifications

Notifications keep customers and technicians informed about important updates.

• Customers receive alerts when tickets change or their account is updated.

• Technicians receive alerts about ticket updates, knowledge items, or expiring items for assigned customers.

Notifications are sent when a new ticket is opened or an existing ticket is updated.

What do you want to do?

• Set up company notifications
• Create custom notification templates
• Configure browser push notifications
• Include full conversation history in notifications